Moments of truth are - Study guides, Class notes & Summaries

Since its introduction, the pineapple has been internationally recognized as ___________ - Symbol of Hospitality In the hospitality industry, the concept of perishability means ____ - an unsold airline seat, hotel room or empty restaurant table Each of the following is a characteristics of the hospitality industry EXCEPT__________ - the service product and the guest are separate Guest calls for reservations and a guest welcome are both examples of what? - Moments of truth Which of the fol...

Coaching Principles Final Exam Questions With Fully Verified Answers Importance of Strong Financials - answer· A key to building a winning program Shows commitment and organization · Money is a key factor in coaches being fired · To have nice stuff, you need money · Must understand financials in regard to capital campaigns Budgeting Process - answer· We must decide how much money it takes to run the program for the next year · Look at capital needs · Look at money spent from the...

HOSP 1010 midterm Prof. Gaillard Exam Questions and Answers 100% Pass The service distinction - Answer- intangibility inseparability perishability variability What is a customer? - Answer- -Customers are the most important people ever in this office, in person or by mail. -Customers don't depend on us, we depend on them. -Customers are not an interruption of our work, they are the purpose of it. -We are not doing them a favor by serving them, they are doing us a favor by giving us th...

Full CXS Certification Quiz Prep 2024 Exam Questions And Answers (Verified And Updated) What is a critical way to foster a positive employee experience that will, in turn, lead to a positive customer experience? - answerEmpower the teams on the front lines to make their own decisions Ethnographic research involves observing customer behavior mostly in which of following locations or experiences? - answerNatural setting Which of the following does a customer journey map plot? - answerThe ...

RHM Content Exam 1 How is good service defined? What constitutes superior service? - meeting customers' needs in the way they want and expect them to be met; superior service is exceeding customers' expectations What are some challenges service businesses face when managing and marketing their products and services? - 1. The nature of the product is different 2. Customers are more involved in the production process 3. People are part of the product 4. Its' harder to maintain quali...

Preparing for a coaching session (3) 1. Prepare 2. Get Present 3. Get curious Qualities of an authentic + nurturing coaching relationship 1. Co-constructed 2. Encouraging, compassionate, caring 3. Authentic inquiry + reflections How to develop an authentic + nurturing coaching relationship 1. Communicating genuine confidence in client's success 2. Keeping the focus on what the client wants (vs. what they do not want--approach motivation vs avoidance motivation) 3. Listening for the cl...

Hospitality industry correct answers in intangible, taking care of the guest is most important, lodging and food service segments. -mangaging "moments of truth" occuring throughout the business operation History of hospitality correct answers began in the early days of civilization, the silk road, the roman world. in 1800s developed in Europe & america. -most famous hotel: Savoy in london Kemmons Williams correct answers made inexpensive hotels off the highway Millenials correct ans...

HSC 305 Mid-Term Questions with All Correct Answers Which of these is not a characteristic of Mentoring? - Answer- A relationship where one individual is unavailable True or False - Coaching is a way of helping workers grow, develop and improve by providing suggestions. - Answer- True A set of behaviors directed at enhancing one's image by drawing attention to oneself is... - Answer- Impression Management ______________ helps you understand how relationships affect the brain and ...

Operations Management (OM) - correct answer the science and art of ensuring that goods and services are created and delivered successfully to customers. good - correct answer a physical product that you can see, touch, or possibly consume. durable good - correct answer A good that does not quickly wear out and typically lasts at least three years. nondurable good - correct answer a good that is no longer useful once it's used, or lasts for less than three years. service - correct an...

BUS 303 EXAM QUESTIONS WITH 100% CORRECT ANSWERS 4 questions for framing a response to right vs right - 1. how do my feelings and intuitions define for me this right vs. right conflict? 2. how deep are the moral roots of the conflicting values that are creating the right vs right conflict? 3. Nietzsche poses "this is my way, where is yours?" 4. Niccolo Machiavelli "what will work in the world as it is?" 4 questions for resolving defining moments in context of management - 1. ...