Postal service ssa - Study guides, Class notes & Summaries

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer- Nonverbal communication The approach a Sales and...

SSA Academy 421 Exam Questions with Correct Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Ans...

USPS Sales & Services Associate Training What is our mission? - Provide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - Form 1000. eLearning module 16 Perception is________ - Reality. 17-3 What are our goals? - Grow revenue, increase market share and develop lifetime customers. 18-3 What are the two types of communication and give examples of each? - Verbal (spoken words) and non-verbal (gestures, expressions, vocal variety)...

USPS SSA Window Exam Latest Update Graded A+ What is GIST Greet. Inquire, Suggest, Thank What is the postal service mission? Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter 3 1/2 x 5 What do you get with Priority Mail Express? $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS Tracking? Day and time of delivery...

SSA Academy 421 Exam Questions with Correct Answers Postal service employees operate under a mandate to protect and preserve the mail paced in its: - Correct Answer –Custody What are 4 violations of security and sanctity of the mail - Correct Answer -Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - Correct Answer -Deliver 1st Impression

Postal Service employees operate under the mandate to protect and pre- serve the mail placed in its:: Custody A violation of the security and sanctity of the mail is:: Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:: Deliver a first impression The type of communication that can enhance or contradict messages is:: - Non-verbal communication The approach a Sales and Services Associate (SSA) ca...

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: Custody 3 MULTIPLE CHOICE OPTIONS A violation of the security and sanctity of the mail is: Failing to deliver the mail 3 MULTIPLE CHOICE OPTIONS The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: Deliver a first impression 3 MULTIPLE CHOICE OPTIONS The type of communication that can enhance or contradict messages is: No...

USPS Exam 421 SSA Academy 2024/25; Questions and Answers 100% Correct Postal service employees operate under a mandate to protect and preserve the mail paced in its: Correct answer-Custody What are 4 violations of security and sanctity of the mail Correct answer-Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: Correct answer-Deliver 1st Impression Type of communication that can enhance or contradict messages: Correct answ...

SSA Practice Exam 3 Questions & Answers 2024/2025 SSDA - ANSWERSPerforms many of the same duties of an SSA,However, they also support the back office distribution function Lobby assistant - ANSWERSHelps customers identify mailing needs, insurance customers complete required forms before they reach the window, and answers customers questions LSSA - ANSWERSMaintains a Comprehensive working knowledge of regulations, ruling policies, and procedures relating to all phases of retail service...

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: a) Contracted postal units b) Custody c) Mailboxes d) Post office lobbies - b) Custody A violation of the security and sanctity of the mail is: a) Delivering the mail late b) Failing to deliver the mail c) Redirecting misspent mail d) Returning undeliverable mail - b) Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience...