Service cloud - Study guides, Class notes & Summaries

Financial Service Cloud Certification Questions With Complete Solutions

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the projec...

Service Cloud Certification Study Questions With Complete Solutions

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

CompTIA Network+ Study Guide: Exam N10-009 (Sybex Study Guide) 6th Edition 2024 with complete solution Table of Contents 1. Cover 2. Table of Contents 3. Title Page 4. Copyright 5. Acknowledgments 6. About the Authors 7. About the Technical Editor 8. Table of Exercises 9. Introduction 1. What Is the Network+ Certification? 2. Why Become Network+ Certified? 3. How to Become Network+ Certified 4. Tips for Taking the Network+ Exam 5. Who Should Read This Book? 6. What Does This Bo...

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

Question 1 Not yet answered Marked out of 1.00 Flag question Question text What hardware is essential to create a home Wi-Fi network? A. Printer B. Router C. Monitor D. Ethernet cable Clear my choice Question 2 Not yet answered Marked out of 1.00 Flag question Question text Social networking includes the following positive effects EXCEPT _________. Select one: a. keeping in contact with others b. promoting small and local businesses c. ...

Which phase of the cloud data life cycle allows both read and process functions to be performed? A Create B Archive C Store D Share correct answer: A Which phase of the cloud data security life cycle typically occurs simultaneously with creation? A Share B Store C Use D Destroy correct answer: B Which phase of the cloud data life cycle uses content delivery networks? A Destroy B Archive C Share D Create correct answer: C Which phase of the cloud data life cycle is...

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. B. Add development resources to the project...