Service cloud cert - Study guides, Class notes & Summaries

What are the key KCS goals? correct answersCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? correct answersCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at di...

What are the key KCS goals? Create content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? Capture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at different states of trust ...

Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R correct answersa) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? correct answersCustomer Satisfaction For which KPI area is AHT (Average Handle Time) a driver? correct answersCost of Service For which KPI area is Retention a driver? correct answersRevenue What are common call deflection techniques? correct answersa) Email b) Web c...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

Service Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certif...

Define Solution A solution is a detailed description of a customer issue and the resolution of that issue. Salesforce Knowledge capabilities Write, edit, publish, and archive articles Attach articles to open or closed cases Use the Articles related list to track which article was attached to a case. Share articles as PDFs or Links Rate articles and provide feedback on an article's chatter feed Brainpower Read More 0:00 / 0:00 Administrators can configure article types...

Define Solution correct answersA solution is a detailed description of a customer issue and the resolution of that issue. Salesforce Knowledge capabilities correct answersWrite, edit, publish, and archive articles Attach articles to open or closed cases Use the Articles related list to track which article was attached to a case. Share articles as PDFs or Links Rate articles and provide feedback on an article's chatter feed Administrators can configure article types and data categories...

Service Cloud Cert Exam With Questions and Answers...

Financial Service Cloud Certificiation | Latest 2024/25