Servicenow cis - Study guides, Class notes & Summaries
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SERVICENOW CIS - SAM SOFTWARE ASSET MANAGEMENT EXAM LATEST UPDATE
- Exam (elaborations) • 40 pages • 2024
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SERVICENOW CIS - SAM SOFTWARE ASSET MANAGEMENT EXAM LATEST UPDATE ...
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SERVICENOW CIS - PPM (PROJECT PORTFOLIO MANAGEMENT) - UPDATED TO MADRID
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SERVICENOW CIS - PPM (PROJECT PORTFOLIO MANAGEMENT) - UPDATED TO MADRID
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ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution
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ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution
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SERVICENOW CIS-HAM EXAM ACTUAL QUESTIONS & ANSWERS 100% CORRECT!!
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SERVICENOW CIS-HAM EXAM ACTUAL QUESTIONS & ANSWERS 100% CORRECT!!
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ServiceNow CIS ITSM Exam Prep Questions With Correct Solutions!!
- Exam (elaborations) • 42 pages • 2024
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Value of Incident Management - Answer-1. Restore service faster 
2. Minimize service interruptions 
3. More efficient identification, prioritization and resolution of incidents 
4. Escalation to correct groups leads to faster resolution 
Benchmarks or KPIs for Incident - Answer-% of: 
high priority incidents resolved 
incidents resolved on first assignment 
Incidents resolved within SLA 
Reopened Incidents 
Avg time to: 
resolve high priority incident 
resolve incident 
Incident Lifecycle - Answ...
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ServiceNow CIS-ITSM Questions and Answers Already Passed
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ServiceNow CIS-ITSM Questions and 
 
Answers Already Passed 
 
Config Management - Ways to create CI Manually, 
Import external data, 
Use ITOM Discovery 
 
What are the baseline problems states? New 
 
Assess 
Root Cause Analysis 
Fix in Progress 
Resolved 
Closed 
 
Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure 
 
Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure 
 
Incident lifecycle (4) Creation & Classification, 
Investigation & Diagnos...
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ServiceNow CIS - Discovery (New York) Latest Version Rated A+
- Exam (elaborations) • 38 pages • 2024
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ServiceNow CIS - Discovery (New York) 
 
Latest Version Rated A+ 
 
Cloud Discovery Cloud discovery finds resources in AWS and Azure clouds, and then 
populates the CMDB with the relevant CIs and relationships. 
 
Two types: 
1. Service account cloud discovery 
2. Cloud application discovery 
 
Server-less Discovery Discovery can find applications on host machines without the need to 
discover the host first. 
 
Two types: 
1. Standard server-less discovery 
2. Host-based server-less discovery 
...
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ServiceNow CIS - SAM (Software Asset Management) Questions and Answers 100% Solved
- Exam (elaborations) • 47 pages • 2024
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ServiceNow CIS - SAM (Software Asset 
Management) Questions and Answers 
 
100% Solved 
 
A user is notified their software install has been flagged for reclamation. The user declines 
approval. What is the next step in the workflow? 
a) Nothing happens. 
b) The user's manager must approve or decline the reclamation. 
c) The reclamation candidate is removed from the candidate list. 
d) The software is reclaimed since it was not in use. The user's manager must approve or 
decline the reclamatio...
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ServiceNow CIS - SAM (Software Asset Management) Final Exam Actual Questions and Answers New Update Solved 100%
- Exam (elaborations) • 21 pages • 2024
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ServiceNow CIS - SAM (Software Asset Management) Final Exam Actual Questions and Answers New Update Solved 100%
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SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!
- Exam (elaborations) • 195 pages • 2024
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SERVICENOW CIS-ITSM 2024 EXAM AND 
PRACTICE EXAM 500 QUESTIONS WITH 
DETAILED VERIFIED ANSWERS AND 
RATIONALES (100% CORRECT) /A+ 
GRADE ASSURED/NEWEST!!
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