Sipoc voice of customer - Study guides, Class notes & Summaries

QDM EXPERT EXAM ACTUAL QUESTIONS AND ANSWERS LATEST 2024/2025 (GRADED A+) Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities Ans- QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids Ans- $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... Ans- failures, variation, and s...

QDM Expert Exam Flashcards ( Answered ) Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities - ANS QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - ANS $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... - ANS failures, variation, and success Which prin...

Six Sigma was founded by ______ in early ______'s Correct Answer Motorola, 1980's Defects are... Correct Answer Process output that do not meet customer requirements Six Sigma Values (pg 49) Correct Answer 1. Customer focus 2. The customer defines Quality 3. Variability is the enenmy 4. Act on Fact 5. Measurement is the key 6. Employee brainpower What is VOC? Correct Answer The Voice of the Customer - is the feedback or data from customers to determine how well the product or ser...

Lean Six Sigma Green Belt Exam Study Guide Key performance indicators (KPIs) measure... - answerCurrent performance relative to a set of values important to the project Outcome metrics measure... - answerWhat a process produces What is a tool commonly used to visualize the complexities of a process? - answerDetailed flowchart The Voice of the Customer (VoC) refers to... - answerAn in-depth method for identifying and quantifying customer values, customer expectations, preferences and aver...

Lean Six Sigma Green Belt Exam Study Guide Key performance indicators (KPIs) measure... - answerCurrent performance relative to a set of values important to the project Outcome metrics measure... - answerWhat a process produces What is a tool commonly used to visualize the complexities of a process? - answerDetailed flowchart The Voice of the Customer (VoC) refers to... - answerAn in-depth method for identifying and quantifying customer values, customer expectations, preferences and aver...

Six sigma is more than a quality or cost improvement methodology. It focuses on business ______. - Answer-Process Improvement Six Sigma is not in conflict with other _______ methodologies. - Answer-Improvement Sigma is a greek letter than represents a measure of _____. - Answer-Variability _____ is used on new products or process. - Answer-DFSS The letter __ represents the output of a process. - Answer-Y The ___ of a process is influenced by the inputs. - Answer-outputs Six Sigma provides...

Problem Statement- Include - Answer-o Process/Defect o Timeframe o Baseline metrics o Cost/Benefit Goal Statement - Answer-o Targeted Improvement o Timeframe o Projected Financial Benefits Project Defect - Answer-Instance which fails to meet customer requirement Metrics - Answer--Primary Metric - Big "Y" o Secondary Metrics Possible negative consequences Financial Benefit - Answer-o Hard Savings Directly Impact the bottom line Cost Reduction Revenue Enhancement o Soft Savings I...

Lean Six Sigma Green Belt Exam Study Guide Key performance indicators (KPIs) measure... - answerCurrent performance relative to a set of values important to the project Outcome metrics measure... - answerWhat a process produces What is a tool commonly used to visualize the complexities of a process? - answerDetailed flowchart The Voice of the Customer (VoC) refers to... - answerAn in-depth method for identifying and quantifying customer values, customer expectations, preferences and aver...

What is 'muda'? - Answer-It means waste in Japanese What is "DOWNTIME"? - Answer-Defects Overproduction Waiting Non-Utilized Talent Transportation Inventory Motion Extra-Processing Is receiving the wrong order a defect? - Answer-Yes, it is a defect of a process. What is Overproduction? - Answer-Making more, earlier, or faster than the next process needs it. What is Waiting? - Answer-The most prevalent waste. Involves eating for man machine, materials, information etc. What is no...

Six Sigma - a customer focused, well defined problem solving methodology supported by a handful of powerful analytical tools Continuous Improvement - driven by the execution of carefully selected projects Goal of Six Sigma - to take small steps forward and no steps backward Formal Six Sigma Definition - a business improvement approach that seeks to find and eliminate causes of mistakes or defects in business processes by focusing on process outputs that are of critical importance to custom...