Wgu c720 stuvia - Study guides, Class notes & Summaries

Quality of Goods - Conformance - ANSWERSdegree to which a product's design and operating characteristics match pre-established standards. Quality of Goods - Service Quality - Reliability - ANSWERSability to perform the promised service dependably and accurately. Service Quality - Responsiveness - ANSWERSwillingness to help customers and provide prompt service. Service Quality - Assurance - ANSWERSknowledge and courtesy of employees and their ability to convey trust and confidence. S...

Inputs - ANSWERSPeople, capital, material, money Outputs - ANSWERSServices and goods Sustainability - ANSWERSDefined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL - ANSWERSAcronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to con...

Concurrent Engineering - ANSWERSCompleting product design and process design simultaneously. Relative Advantage - ANSWERSWhere one entity has an advantage over another; will often trade their specialized products for those that they do not produce; companies with a relative advantage are able to produce products at a lower cost than their competitors. What is the percentage of businesses that operate within the service sector? - ANSWERS88 percent VIRAL - ANSWERSValue, Inimitable, rare, ...

Inputs - ANSWERSPeople, capital, material, money Outputs - ANSWERSServices and goods Sustainability - ANSWERSDefined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL - ANSWERSAcronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to con...

Why would the company use this check sheet? - ANSWERSTo develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - ANSWERSDurability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - ANSWERSRun charts and Control charts T...

Why would the company use this check sheet? - ANSWERSTo develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - ANSWERSDurability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - ANSWERSRun charts and Control charts T...