What is itil - Study guides, Class notes & Summaries

According to ITIL® 4, which of these technologies offer fresh opportunities for value creation? BLOCKCHAIN ML IAAS CLOUD COMPUTING Which of these are valid levels of the ITIL 4 certification scheme? Instruction: Choose all options that best answer the question. Answer Choices ITIL® Specialist ITIL® Master ITIL® Foundation ITIL® Practitioner ITIL® Leader ITIL® Expert ITIL® Specialist ITIL® Master ITIL® Foundation ITIL® Leader What is the passing percentage score ...

Which data set consumes disk space equal to the change in the data since it was last captured? A. Static B. Snapshot C. Dynamic D. Big B A business wants to allow its employees to communicate online with each other in real time. What should the business use to achieve this? A. Word processor B. Instant messaging C. Spreadsheet D. Email B Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More An org...

What are the key KCS goals? correct answersCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? correct answersCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at di...

ServiceNow provides what key IT services? - -IT -Security Operations -HR -Customer Service -Building Business Services ITSM inculudes? - -Incident Management -Problem Management -Change Management -Request Fulfillment -and rely heavily on Knowledge Management and CMDB What are the types of workshops for ITSM - -Roadmap Workshop -Process Workshops -Technical Workshops -Requirements Workshops Roadmap workshop summary - -Create an actionable roadmap that guide the transition to the ...

What is the secret to success? correct answers To ensure that technology is only a piece of the puzzle. Sometimes called "3 legs of a stool" - without one the stool falls What are the 3 legs of the stool? correct answers 1. People 2. Process 3. Technology - most organizations spend majority of IT dollars on technology, but People and Process are equally (if not more) important as Technology to a successful organization Balancing people, process, and technology is something that many o...

What are the key KCS goals? - correct answer Create content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - correct answer Capture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that ...

ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why is ITIL successful? - ANSWERSITIL is a framework that identifies best practices. ITIL is: Vendor Neutral Non-prescriptive A best practice Internal Service - ANSWERSA service delivered between...

What are the 3 legs of the "stool of success"?` correct answers People, process and technology. What are IT certifications? correct answers Specialized training around specific products or ways of thinking (frameworks) Value depends on industry, company focus, where skills are needed in the world, Buzz words currently circulating What are some examples of IT certs? correct answers BTM, PMP, ITIL MCSD (Microsoft certified Software Designer) CISSP (Certified Information Systems Security...

ITIL Foundations v3 Sample Exam 1 UPDATED Exam Questions and CORRECT Answers What types of changes are NOT usually included within the scope of change management? a) Changes to a minaframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service - CORRECT ANSWER- Answer is B. A change request is a formal communication seeking an alteration to one of more configuration items (CI's)

A. Cost B. Utility C. Warranty D. Risk - Answer- A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause harm or loss, or make it more difficult to achieve objectives". Ref 2.5.3 5) How d...