Chick fil - Study guides, Class notes & Summaries

What is post sales customer service? (2 types) correct answers 1) Customer service = focused on enhancing level of customer satisfaction 2) After sale support = focused on building an on-going relationship with the customer - much cheaper to work to keep current customer then having to get a new one T/F: The responsibilities of supply chain managers end when product is delivered to or taken home by the customer? correct answers False Who provides good customer service? Who provides ...

how is a team member apron related to food safety? - Answer *team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided which of the following statements can correctly be made about team member fingernails? - Answer *fingernails must not extend beyond fingertips *false finger...

Chick-fil-A Certified Trainer Knowledge Test 2023 new solution

COB 487 Final PASSED Exam Questions and CORRECT Answers Reeve's Strategy Palette - CORRECT ANSWER- Classical, Shaping, Adaptive, Visionary, Renewal classical - CORRECT ANSWER- Chick Fil A is in the_______ section of Reeve's Strategy Palette because it is in a mature market that is made up of very strong brands that is predictable but not malleable. CFA's strategy should be to analyze, plan, and execute.

What is your #1 Priority when you are on the shift? - ANS - The guests Name our 12 values - ANS - 1. attitude 2. coachability 3. grit 4. follow-through 5. humility 6. initiative 7. integrity 8. kindness 9. poise 10. professionalism 11. team work 12. work ethic

how is a team member apron related to food safety? Correct Answer *team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided which of the following statements can correctly be made about team member fingernails? Correct Answer *fingernails must not extend beyond fingertips *false ...

Chick Fil A Team Trainer Test Questions and Answers |100% Pass Why do we say pleasure? - Answer-Service minded attitude Three types of people we always seat - Answer-Anyone with kids, the elderly, and the disabled Explain the three characteristics of a raving fan - Answer-Pays full price, recommends, comes often What is our raving fan strategy? - Answer-Operational excellence, second mile service, and emotional connection What five categories make up our operational excellence score? - An...

MAR 3023 FINAL EXAM 1 QUESTIONS & ANSWERS 2024/2025 What is marketing? - ANSWERSProduct development to satisfy unmet consumer needs Great Marketing (3 things) - ANSWERS1. Develop products that people want or need 2. Price them at a level that maximizes profits 3. Distribute them to where consumers are Marketing Defininition - ANSWERSThe process by which companies determine what products or services may be of interest to customers and the strategy to use in sales, communications and ...

Chick-fil-A Certified Trainer Knowledge Test 2023 -2024