Cis itsm servicenow exam - Study guides, Class notes & Summaries

ServiceNow CIS-ITSM Exam Questions With Complete Solutions.

ServiceNow CIS ITSM Blueprint Sample Exam Questions And Answers.

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. TRUE Common recurring Catalog Variables can be grouped and standardized using _________ Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? Metric _______________ is primarily focused on the details needed to manage a...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on t...

Value of Incident Management 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident % of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle 1. Create...

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - TRUE Common recurring Catalog Variables can be grouped and standardized using _________ - Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? - Metric _______________ is primarily focused on the details needed to manage and operate ...

CIS ITSM Exam April 2022/2023. (ITSM Foundations And ITSM Implementation Courses) What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. %...

ServiceNow CIS ITSM Exam Prep With Complete Solutions.

Service Now CSA Exam Prep Solved 2023/24 latest update D. Self-service - Answer Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work - Answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks C. Variable Types - Answer Multiple choice, single line text, and select box are w...