Cloud consultant - Study guides, Class notes & Summaries
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Salesforce Sales Cloud Consultant test with verified solutions
- Exam (elaborations) • 114 pages • 2024
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Salesforce Sales Cloud Consultant test with verified solutions
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Salesforce Marketing Cloud Consultant Certification Exam Dump (All Combined) with 100% correct answers
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Service Delivery Management 
(Services Role) Professionals focused on driving overall success. Project, Program, and Campaign management professionals 
 
 
 
Strategic Services 
(Services Role) connects customers with an agile team of digital marketing industry experts focused on developing custom, digital-centric, multi-channel marketing solutions to drive one-to-one interactions. 
 
 
 
 
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Salesforce Community Cloud Consultant Exam questions and answers 2024
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What are the access levels for external sharing model? 
1. Controlled by Parent (For contacts, you must set Controlled by Parent for both the default internal and external access. 
2. Private 
3. Public Read-Only 
4. Public Read/Write 
 
 
 
What objects support external org-wide defaults? 
Accounts and their associated contracts and assets 
Assets 
Cases 
Contacts 
Opportunities 
Orders 
Custom Objects 
Users 
 
 
 
 
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Service Cloud Consultant - Practice Exam Questions With Verified Answers
- Exam (elaborations) • 19 pages • 2024
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Service Cloud Consultant - Practice Exam 
Questions With Verified Answers 
Support department is overwhelmed with emails from customers facing different kinds of 
undocumented issues that require troubleshooting. What is a solution that would help resolve 
complex issues quickly? - answerHire technical support agents to provide phone support to 
customers 
KCS is a methodology that focuses on utilizing knowledge to increase with self-service and 
improve operational efficiency. What does KCS str...
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Salesforce Community Cloud Consultant exam questions and answers
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Salesforce Community Cloud Consultant exam questions and answers
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Salesforce Community Cloud Consultant Exam 2024 with 100% correct answers
- Exam (elaborations) • 26 pages • 2024
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What are the OWD access levels for the External sharing model? correct answers1. Controlled by Parent (For contacts, you must set Controlled by Parent for both the default internal and external access. 
2. Private 
3. Public Read-Only 
4. Public Read/Write 
 
What objects support external org-wide defaults? correct answersAccounts and their associated Contracts and Assets 
Assets 
Cases 
Contacts 
Opportunities 
Orders 
Custom Objects 
Users 
 
When should you use Customer Community Plus Licens...
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Service Cloud Consultant exam 2024 with 100% correct answers
- Exam (elaborations) • 19 pages • 2024
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self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 
1. Enables _____________ 
2. reduces ____________ ____________ time 
3. reduces agent ____________ time bc they can reference the knowledge base to acquire information 
 
conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center 
(alphabetical order) 
 
technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...
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Salesforce Experience Cloud Consultant exam 2024 with complete answers
- Exam (elaborations) • 25 pages • 2024
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External User License Types correct answers5 different types: 
1. External Apps 
2. Customer Community 
3. Customer Community Plus 
4. Partner Community 
5. Channel Accounts 
 
Lightning External Apps Plus License correct answersGood for B2C interactions; minimal interactions with SFDC records 
 
Enables access to Leads and Opportunities and Campaigns 
 
Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. 
 
Limited access to CRM obj...
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Sales Cloud Consultant Exam questions and answers with 100% correct answers
- Exam (elaborations) • 76 pages • 2024
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Questions from Sales Cloud cert prep workshop-Jeopardy 
Questions from Sales Cloud cert prep workshop-Jeopardy 
 
 
 
It is best practice to limit the workflows on Leads because Leads will not be converted if there is an applicable workflow action on it. 
 
True or False 
True 
 
 
 
 
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A prospective customer completed a Web-to-lead form on your corporate Web site. Upon follow up with a sales representative, the customer indicated he intends to buy your produ...
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Salesforce Experience Cloud Consultant exam questions and answers 2024
- Exam (elaborations) • 25 pages • 2024
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External User License Types 
5 different types: 
1. External Apps 
2. Customer Community 
3. Customer Community Plus 
4. Partner Community 
5. Channel Accounts 
 
 
Lightning External Apps Plus License 
Good for B2C interactions; minimal interactions with SFDC records 
 
Enables access to Leads and Opportunities and Campaigns 
 
Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. 
 
Limited access to CRM objects. 
 
The External Apps li...
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