Cob 204 final - Study guides, Class notes & Summaries

COB 204 Final Exam JMU, Exam Review Questions and answers, rated A+ A(n) _________ collects, processes, stores, analyzes, and disseminates information for a specific purpose. a. information network b. information technology c. information system d. business process e. database - -c. information system Which of these reflects the poorest definition of "information"? a. information is data processed by summing, ordering, averaging, grouping, comparing, etc. b. information is dat...

A(n) __________ collects, processes, stores, analyzes, and disseminates information for a specific purpose. correct answers Information System Which of these reflects the poorest definition of "information"? correct answers information is data presented in a graph, chart, or table ________ is the ability to model the components of a system and to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed...

COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Which of the following best describes CRM? - ANSWER- a way of thinking and acting Which of the following is an important enabler of CRM? - ANSWER- recognizing that there are many customer touch points Which of the following is NOT a customer touch point? - ANSWER- none of the above - all are touch points Which of the following is a customer touch point? - ANSWER- telephone contact e-mail Web sites customer visits to ...

COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Which of the following best describes CRM? - ANSWER- a way of thinking and acting Which of the following is an important enabler of CRM? - ANSWER- recognizing that there are many customer touch points Which of the following is NOT a customer touch point? - ANSWER- none of the above - all are touch points Which of the following is a customer touch point? - ANSWER- telephone contact e-mail Web sites customer visi...

A(n) _________ collects, processes, stores, analyzes, and disseminates information for a specific purpose. a. information network b. information technology c. information system d. business process e. database correct answers c. information system Which of these reflects the poorest definition of "information"? a. information is data processed by summing, ordering, averaging, grouping, comparing, etc. b. information is data presented in an organized, meaningful context. c. i...

COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Which of the following best describes CRM? - ANSWER- a way of thinking and acting Which of the following is an important enabler of CRM? - ANSWER- recognizing that there are many customer touch points Which of the following is NOT a customer touch point? - ANSWER- none of the above - all are touch points Which of the following is a customer touch point? - ANSWER- telephone contact e-mail Web sites customer visits to ...

Cob 204 Final Exam Review (Tom Dillon) Study Guide Solutions Chapter 8 - ANSWER-Processes and Organizations Structured Process - ANSWER-Formally defined, standardized process that involves day-to-day operations. Ex: Making a return, placing an order, etc. Dynamic Process - ANSWER-Flexible, informal, and adaptive processes that normally involve strategic and less structured managerial (Tactical) decisions and activities. Structured vs. Dynamic - ANSWER-Structured: - Formally defined with...

COB 204 Final JMU Hartt Exam Questions and Answers Despite the rapid growth of technology, digital devices fail to impact the industry. - ANSWER-False The Information Age is a period in history where the production, distribution, and control of information is the primary driver of the economy. - ANSWER-True The Digital Revolution was the conversion from mechanical and analog devices to digital devices. - ANSWER-True A person's strong abstract reasoning skills won't be able to easily...

COB 204 Final EXAM QUESTIONS AND CORRECT DETAILED ANSWERS|AGRADE Which of the following best describes CRM? - ANSWER- a way of thinking and acting Which of the following is an important enabler of CRM? - ANSWER- recognizing that there are many customer touch points Which of the following is NOT a customer touch point? - ANSWER- none of the above - all are touch points Which of the following is a customer touch point? - ANSWER- telephone contact e-mail Web sites customer visits to ...