Com 312 exam stuvia - Study guides, Class notes & Summaries

conflict - ANSWER-an expressed or unexpressed problematic situation between at least two interdependent parties who perceived incompatible goals, scarce resources, and interference components of conflict - ANSWER--expressed or unexpressed problematic situation -interdependence -perceived incompatible goals -perceived scarce resources -perceived interference expressed or unexpressed problematic situation - ANSWER--messages may or may not be exchanged -latent conflict: one or more parti...

COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solu...

Level 1 of Conflict - ANSWER-specific behavior (e.g. what to watch, where to eat, etc.) Level 2 of Conflict - ANSWER-Relational norms and roles (e.g. who cooks/who cleans, friend's with benefits rules, etc.) Level 3 of Conflict - ANSWER-Personal character (e.g. personal faults, motives, tendencies) Parallel Conflict - ANSWER-Perceived exactly the same by both parties Latent Conflict - ANSWER-Should be occurring but is not False Conflict - ANSWER-Is occurring but should not (misun...

social exchange theory - ANSWER-we examine our relationships and assign a value to them based on the number of perceived costs and rewards. how many costs vs rewards are there in a relationship and weigh them we use comparison levels to determine satisfaction levels power - ANSWER-persons ability to influence behavior, thought, or feelings of others 3 princples of power - ANSWER-1. ubiquitious : its everything 2. interpersonal: not something within a person, but between people 3. depe...

Interpersonal Conflict and its parts - ANSWER-a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - ANSWER-1. prelude (people involved) 2. triggering event 3. initiation phase (becomes known) 4. differentiation phase (conflict) 5. resolution phase (accept outcome) civility - ANSWER-attitude o...

Which alternate solution for Integrative Negotiation involves inventing new options that meet all their respective needs - Answer Finding a bridge solution Which is the value or figure that you do not want to pay more than in a negotiation - Answer Bottom Line When a negotiator says: "Gee that offer was much lower than I expected; perhaps i've misconstructed the value here and should reconsider my goals and tactics" is an example of which cognitive bias in negotiations: - Answer Anchori...

Face - ANSWER--The image people have of themselves Positive Face - ANSWER--our belief that we are likable and worth of other's respect Autonomous Face - ANSWER--the part of us that wants some independence, privacy, recognition for our contributions, or time alone. Four Factors of Face Management - ANSWER-1. *the act*: (what is or should be said or done?) 2. *the conversation*: (what do i think is happening right now?) 3. *the episode*: (how does this fit into a larger pattern of inte...

According to your book, a competitive bargaining situation is also called - ANSWER-distributive bargaining situation Research suggests that making the first offer in a negotiation is advantageous to the party making the offer - ANSWER-TRUE Gradual, delayed concession are perceived as less valuable than immediate concessions - ANSWER-FALSE Which is NOT a way to "Abandon a Committed Position"? - ANSWER-use exploding offers What are the ways to Abandon a Committed Position? - ANSWER-m...

conflict - ANSWER-an expressed or unexpressed problematic situation between at least two interdependent parties who perceived incompatible goals, scarce resources, and interference components of conflict - ANSWER--expressed or unexpressed problematic situation -interdependence -perceived incompatible goals -perceived scarce resources -perceived interference expressed or unexpressed problematic situation - ANSWER--messages may or may not be exchanged -latent conflict: one or more parti...

Different types of stress - ANSWER--Hypostress- stress about not having anything to do -Hyperstress- stress about too many different things, can not handle it -Eustress- positive type of stress that is motivating -Distress- complete loss of control of the situation and can not figure out the source of the stress Anger - ANSWER--Strong feeling of displeasure, means of trying to get something done by forcing a chance in a target's behavior -Used to cover up emotions that feel more ...