Crm tools - Study guides, Class notes & Summaries

What are the features of the Contact Center? CORRECT ANSWER-1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? CORRECT ANSWER-Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring t...

CSIT 142 Latest Update 100% Verified Advantages of ERP Better customer satisfaction Increased flexibility, quality, and efficiency Improved information accuracy and decision making capability Improve supplier performance Reduced quality costs Quick decision-making Forecasting and optimization Characteristic features for information quality Reliability − It should be verifiable and dependable. Timely − It must be current and it must reach the users well in time, so...

CIB 4203 - Chapter 1 exam questions with correct answers 2024 *______ is about creating sustainable connections between an organization and its customers.* A. ARM B. BRM C. CRM D. DRM - ANSWERS CRM *CRM evolved in the late ______ as a way to redefine customer and company relations, mostly with the help of computerized measurement tools.* A. 1980's B. 1990's C. 2000's D. 2010's - ANSWERS 1990's *Organizations that implement CRM programs do so because the impact to their bo...

WGU IT Project Management Study Guide 2-2 Questions with Answers Study Guide Practice Quiz MSITM 1. What is P more of a representative of as a business model? Consumer-to-Business (C2B) 2. What is an example of "CIO theory of reciprocity"? If we had a real-time inventory management system, we could increase revenue by $10 million. 3. If an organization were to have only one e-policy, that is the starting point and the umbrella for any other policies the organization might establish...

HubSpot Sales Software Exam Questions and Answers | Latest Version | 2024/2025 | 100% Pass How can sales teams use CRM to improve lead management? CRM systems help track interactions, organize leads, and provide insights to prioritize follow-ups and close deals more efficiently. What is the benefit of using sales pipelines in CRM software? Sales pipelines provide a visual representation of the sales process, helping teams manage and track the progress of deals through various s...

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? : Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use ...

Information Management - Answer-application of management techniques to collect information, communicate it within and outside the organization, and process it to enable managers to make quicker and better decisions. Machine Learning - Answer-the science of getting computers to act and learn without being explicitly programmed AI - Answer-artificial intelligence; a collection of machine learning algorithms with a central unit deciding which of the ML algorithms need to kick in at what time...

Productivity Management - correct answer Measuring the results from the use of available systems and tools for prospecting activities CRM - correct answer Contact Relationship Manager, a tool used to automate prospecting tasks and manage leads Geographic farming - correct answer A particular area that may include neighborhoods that a sales agent or broker markets for the solicitation of business Management plan - correct answer A schedule of activities that creates the ability to measure ...

HubSpot Marketing Software Questions and Answers Already Graded A What is the definition of contact management? A strategy that focuses on using a software program to easily store and source a contact's information, including their name, contact history, email information, and more. ___________ is the software that exists with the goal of automating your marketing actions. Marketing automation Which of the following should you do before setting new KPI goals? Identify current performance for ...

CIPS L6M8 - Innovation in Procurement and Supply Exam With Complete Solutions 2024 Supply chain integration - answerSupply chain integration requires the procurement professional to develop strategic collaboration with key supply chain partners and understand customer requirements. Behaviours to enhance innovation - answerPellathy identified 3 key behaviours that affect how individuals engage with each other: 1, Task behaviours - how an individual executes tasks of their role 2, Organisa...