Genesys cloud - Study guides, Class notes & Summaries

Genesys Cloud - Scripter Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. The _______ data action is used within Architect to invoke a script - ANSWER Set Screen Pop 2. To add two numbers that are currently stored in variables of String data type, use the following syntax (convert to number): - ANSWER number({{PreviousBill}}) + number({{CurrentBill}}) 3. To display value of text stored in variables of String data type, use the following ...

Genesys Cloud CX API Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! The Genesys Cloud platform processes more than two billion API requests per week and automatically _____________to meet the demand of customers. - Scales - Declines - Improves - Limits - ANSWER Scales When using any of the developer tools, make sure that the Developer Center URL matches the ______________ of your Genesys Cloud organization. - Sequence - State - Admin - Regio...

Genesys Cloud CX: Quality Management Certification – Questions & Answers

Genesys Cloud Implementation: Questions With Solutions (100% Accurate)

Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowl...

Genesys Cloud CX Architect Exam Questions and Answers

Genesys Cloud Reporting & Analytics Questions and Answers 100% Pass For immediate, at-a-glance monitoring of key indicators and metrics what should you use? Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? Dynamic Views Dynamic views give you the ability to: 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. ...

Genesys Cloud Admin & CX: Outbound Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. What are the two Routing Methods? - ANSWER 2. Bullseye ACD 2. What is Standard ACD? - ANSWER 1. Standard ACD This routing method builds an initial list of all available agents to consider for routing. It routes interactions to the next available agent and considers skills as specified by the evaluation method. 3. What is Bullseye ACD? - ANSWER T...

Genesys Cloud Admin: Questions & Proper Solutions