Genesys cloud - Study guides, Class notes & Summaries

Genesys Cloud Reporting & Analytics Questions and Answers 100% Pass For immediate, at-a-glance monitoring of key indicators and metrics what should you use? Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? Dynamic Views Dynamic views give you the ability to: 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. ...

Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers

Genesys Cloud Workforce Management Questions and Answers 100% Pass What is Workforce Management? The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? 1. Forecasting the worklo...

Genesys Cloud Reporting & Analytics Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. What is DNIS? - ANSWER The number dialed for the call. 2. What is system disposition? - ANSWER The first attempt result automatically set by outbound dialing due to call analysis and events during the call. 3. What does it mean if the Interactions have no data in the Duration, DNIS, or System Disposition columns? - ANSWER An agent previews but ...

Genesys Cloud Implementation Questions And Answers | 2024 Updated Study Solutions Genesys Cloud Implementation Questions And Answers | 2024 Updated Study Solutions

Genesys Cloud Architect Test With Complete Solutions

Genesys Cloud Architect Exam Questions and Answers

Genesys Cloud CX Contact Center Questions And Answers With Verified Solutions Genesys Cloud CX Contact Center Questions And Answers With Verified Solutions

Genesys Cloud CX: Quality Management Certification – Questions & Answers

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Clou...