Hosp 1010 gaillard - Study guides, Class notes & Summaries

HOSP 1010- Gaillard, Exam 1 Questions and Answers 100% Pass What is the symbol for hospitality? - Answer- a pineapple; symbol of welcome and friendship, What is the service distinction made up of? - Answer- intangibility, inseparability, perishability, and variability Intangilbility - Answer- can't be seen, tasted, felt, heard, or smelled before purchase Inseparability of Production and Consumption - Answer- Production of a service cannot be separated from its consumption by customers- ...

HOSP 1010 midterm Prof. Gaillard Exam Questions and Answers 100% Pass The service distinction - Answer- intangibility inseparability perishability variability What is a customer? - Answer- -Customers are the most important people ever in this office, in person or by mail. -Customers don't depend on us, we depend on them. -Customers are not an interruption of our work, they are the purpose of it. -We are not doing them a favor by serving them, they are doing us a favor by giving us th...

hosp 1010 final misc au gaillard Exam Questions and Answers 100% Pass these are examples of _________ ______. -sporting events -festivals -corporate events -conventions -social - Answer- special events seminars, workshops, meetings, conferences are types of _____________ events. - Answer- corporate conventions, trade shows, meetings are types of __________ events. - Answer- association _______ balls and fund-raising events - Answer- charity this kind of wine dominates in terms of ac...

hosp 1010 final misc au gaillard exam questions and answers these are examples of _________ ______. -sporting events -festivals -corporate events -conventions -social - Answer- special events seminars, workshops, meetings, conferences are types of _____________ events. - Answer- corporate conventions, trade shows, meetings are types of __________ events. - Answer- association _______ balls and fund-raising events - Answer- charity this kind of wine dominates in terms of actual wine ...

Hosp 1010 Gaillard Midterm Exam Questions and Answers 100% Pass - Answer- hospitality intangibility, inseparability, perishability, variability - Answer- the service distinction can't be seen, tasted, felt, heard, or smelled before purchase - Answer- intangibility production and consumption happen simultaneously - Answer- inseparability can't be stores for later sale or use - Answer- Perishability quality depends on who provides them, when, where, and how - Answer- variability the most...

What are the components of the *Service Distinction*? -Intangibility -Inseparability -Perishability -Variability -Component of the Service Distinction -Can't be seen, tasted, felt, heard, or smelled before purchase intangibility -Component of the Service Distinction -Production & consumption happen simultaneously inseparability -Component of the Service Distinction -Can't be stored for later sale or use (unsold rooms) perishability -Component of the Service Distinction