Nrf c - Study guides, Class notes & Summaries

NRF Certificate Test which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturers b. wholesalers c. buyers d. customers - d. customers which of the following is a term for intangible things, such as providing delivery, that are sold by retailers...

NRF Customer service exam study guide Questions And Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANS-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally...

NRF Certificate Test Questions With 100% Verified Answers 2024 which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - ANS-b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturers b. wholesalers c. buyers d. customers - ANS-d. customers which of the following is a term for intangible things, such as ...

(sometimes referred to as overhead) the expenditures retailers incur during the course of normal business operations, such as rent & staff salaries: - operating expenses a business or person that sells products and/or services to customers: - retailers A customer has $300 to spend on a gift and is considering buying either a product at Best Buy or a product at Brooks Brothers. What type of competitive relationship exists between two retailers in this situation? - Replacement Competitors a ...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have completed your current sale • Acknowledge ...

NRF Customer Service 100 questions with verified solutions When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile a) Excuse y...

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsA good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wa...

NRF Certificate Test Questions with Correct Answers which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - Answer-b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturers b. wholesalers c. buyers d. customers - Answer-d. customers which of the following is a term for intangible things, such as ...

NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful quest...

NRF Customer Service Exam Study Guide A good reason for creating an opening for discussion is to: - Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - False How would you handle a situation where a customer wants a brand that you don't carry? - Get permission from him to show the items y...