Nrf customer services Study guides, Class notes & Summaries

NRF Customer service 4 Test Questions with Answers All Correct Your business card or the sales receipt is a good place to make notes for a customer regarding: • Your work schedule so the customer can contact you in the future • The date a special order is due • An upcoming sale • All of the above - Answer-All of the above Customer complaints should be welcomed because they provide an opportunity to: • Do something different for a change • Get customers back to the st...

NRF Customer Sales & Service Exam Review with Correct Answers Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer ️️ -All of the above List the elements of the distribution channel in the correct order: Men Want Real Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer Ashley Furniture is an example...

NRF Business of Retail Chapter 1: Retail Industry Overview 2024 Newest Update 1 / 3 1. Retail the process of selling products and/or services to customers in order to earn a profit 2. retailer a business or person that sells products and/or services to customers 3. Customers shoppers, those who purchase goods and services from a business 4. products merchandise, are physical goods that are bought and sold 5. services intangible (Can't be physically owned by the customer) transactions...

NRF Customer Service and Sales (2022/2023) Part 1 active listening the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers can protect their purchases) analytical communication style A communication style in which a person tends to ask a lot of questions and behave methodical...

NRF Business of Retail Exam Study Guide 2024 New Update 1 / 4 1. account takeover A type of ecommerce fraud where thieves steal customer log in information and then use it to access their retailer loyalty accounts. Use loyalty points to make purchases for themselves. Also known as loyalty fraud. 2. active listening a structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any mes...

NRF customer service | Questions with 100% Correct Answers | Verified | Updated Brick- and-mortar - Correct Answer-The presence of a physical storefront and face-to-face customer experience. Closeout stores - Correct Answer-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price Commercial cue - Correct Answer-Advertising message that impacts purchase decisions convenience stores - Correct Answer-These stores aim ...

NRF Customer Service 3 Verified Exam Review Solution 2024 When customers request any of the service "extras" your store offers: • Make a note in your client record system so you can provide more personalized service when those customers return in the future • Tell them they'll have to contact Customer Service for further information • Tell them they'll have to wait until you finish with the other customers in your area before you can give them that amount of time - CORRECT ANS...

NRF Certification Test Exam with 100% Correct Answers brick-and-mortar - Answer ️️ -the presence of a physical storefront and face-to- face customer experiences closeout stores - Answer ️️ -off-price stores that offer an assortment of brand- name merchandise at a significant discount off the manufacturer's price commercial cue - Answer ️️ -advertising message that impacts purchase decisions comparison shopper - Answer ️️ -the customer who spends time searching for the b...

NRF list 2 Test Questions with All Complete Solutions Culture - Answer-An integrated pattern of behavior, knowledge, and beliefs that are acquired from a group and passed on to future generations. Customer service - Answer-Making sure customers are sastified and will continue to buy the products or services of a company; any activity performed by the retailer to make it easier for a customer to select and purchase products and to increase the customer's satisfaction after the transaction...