Service cloud cert - Study guides, Class notes & Summaries

Financial Service Cloud Certificiation | Latest 2024/25

Financial Service Cloud Certificiation Exam Questions With Complete Solutions.

To setup entitlement process, what must you do A: Set up Service Contracts with Contract Line Items B: Specify actions that you'll add to you entitlement process C: setup milestones that you will add to the entitlement process D: Delete all pending actions in the entitlement process queue correct answersC: setup milestones that you will add to the entitlement process To create an entitlement process, you must complete the following correct answers1: Name | Setup Customize | Entitlement M...

Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R - a) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? - Customer Satisfaction For which KPI area is AHT (Average Handle Time) a driver? - Cost of Service For which KPI area is Retention a driver? - Revenue What are common call deflection techniques? - a) Email b) Web c) Chat d) Social Media Channels What can you see at ? Hint: SD-OT-SI -...

To setup entitlement process, what must you do A: Set up Service Contracts with Contract Line Items B: Specify actions that you'll add to you entitlement process C: setup milestones that you will add to the entitlement process D: Delete all pending actions in the entitlement process queue C: setup milestones that you will add to the entitlement process To create an entitlement process, you must complete the following 1: Name | Setup Customize | Entitlement Management | Entitlement ...

Service Cloud Certification Study Questions And Answers.

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

Security + Cert Prep 6: Cloud Security Design And Implementation Exam 2024 This type of service is also known as serverless computing - ANSWER-Function as a service (FaaS) This is delivering computing resources to a remote customer over a network. - ANSWER-Cloud computing True or false: accessing web based email is cloud computing. - ANSWER-True True or false: running scripts on is cloud computing - ANSWER-True

Financial Service Cloud Certification Exam Q&A Spring 2023. Does FSC require Lightning? - Yes What is included in an FSC license? A. Lightning Scheduler B. Action Plans C. Einstein Analytics for Financial Services D. FSC for Community Which of the following is NOT an area that Salesforce Financial Services Cloud serves? A. Asset Management B. Corporate & Institutional Banking C. Legal Services D. Lending Services What are the challenges Financial Institutions face? (Select ...

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