Sipoc voice of customer - Study guides, Class notes & Summaries

QDM EXPERT EXAM ACTUAL QUESTIONS AND ANSWERS LATEST 2024/2025 (GRADED A+) Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities Ans- QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids Ans- $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... Ans- failures, variation, and s...

History of Quality Management Late 20th Century - U.S. and European firms begin to implement Quality Management programs (1980's) - U.S. establishes the Malcolm Baldridge National Quality Award (1987) - Professional societies and publications grow at a staggering rate - Quality entered the service arena - Womak writes "The Machine that Changed the World" and coined the term "lean" - Motorola introduces Six Sigma / DMAIC (1990) - General Electric widely applies Six Sigma (1995) - Le...

Which of the following is a technique for organizing data into different groups for analysis? *Data sampling *Data monitoring *Data stratification *Data controlling Data Stratification. Data stratification is the process of partitioning data into distinct or nonoverlapping groups based on a predetermined set of criteria (e.g., age, shift, location, gender). Stratification improves the precision of results and is an efficient sampling technique. A decision-making activity is repres...

___ is the pursuit of ever improving process through waste elimination and increasing value ??? Lean ___ is anything that does not adad vlaue for the customer Waste Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:07 / 0:15 Full screen What is defined as a customer focus problem-solving methodology to find and reduce the causes of errors or defects Six Sigma Six Sigma uses the ___ to measure the capacity of a process...

The Journey of Quality Meanings of Six Sigma Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Benefits of Six Sigma -Eliminates the root cause. -Creates robust products and services. -Reduces process variation and waste. -Ensures customer satisfaction. -Achieves process standardization. -Reduces rework by getting it right the first time. -Addresses the key business requirement. -Helps gain competitive...

What is 'muda'? It means waste in Japanese What is "DOWNTIME"? Defects Overproduction Waiting Non-Utilized Talent Transportation Inventory Motion Extra-Processing Is receiving the wrong order a defect? Yes, it is a defect of a process. What is Overproduction? Making more, earlier, or faster than the next process needs it. What is Waiting? The most prevalent waste. Involves eating for man machine, materials, information etc. What is non-utilized talent? Not utilizing people...

Six Sigma was founded by ______ in early ______'s correct answers Motorola, 1980's Defects are... correct answers Process output that do not meet customer requirements Six Sigma Values (pg 49) correct answers 1. Customer focus 2. The customer defines Quality 3. Variability is the enenmy 4. Act on Fact 5. Measurement is the key 6. Employee brainpower What is VOC? correct answers The Voice of the Customer - is the feedback or data from customers to determine how well the product or...

A Value Stream Map is used primarily to improve ____________ Process Efficiency The two fundamental issues addressed by Six-Sigma include the monitoring of process _____________ and process _____________. mean, varation Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Which of the following is not part of the DMAIC cycle? Install Minimizing waste is not one of the objectives of a Six Sigma Analy...

Lean Six Sigma Green Belt (LSSGB) Exam 2024/2025 Questions With Completed & Verified Solution.

AEM 202 Questions and Answers (2022/2023) Already Passed In the history of American industry, the manufacture of what product has played a role of incalculable importance in the development of modern production methods? small arms What has been put forth as one of the reasons why American industry failed to recognize the benefits of the quality approach? Drive for increasing productivity What was Vilfredo Pareto investigating in 1897 that led to a commonly used method of analysis? Distributio...