What are ticket fields - Study guides, Class notes & Summaries

What is a View?Group tickets based on criteria that the Admin defines. What are Ticket Fields?Areas inside tickets to add in more contextual information about the customer. What are Events?Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro?Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules?Triggers, Automations, and SL...

Zendesk Support Admin Certification Complete Exam Questions With Correct Answers What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on ...

Zendesk Support Admin Certification Complete Exam Questions With Correct Answers What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on predefined...

Zendesk Support Admin Certification Exam Questions With Correct Answers 100% Solved What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - answerArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - answerEnable agents to update tickets with scr...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers 2024 What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - answerArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - answerEnable agents to update tickets with script...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers Graded A+ What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on pred...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers 2024 What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - answerArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - answerEnable agents to update tickets with script...

Zendesk Support Admin Certification UPDATED Exam Questions and CORRECT Answers What is a View? - Correct ANSWER- Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct ANSWER- Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct ANSWER- Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct ANSWER- En...

ZENDESK SUPPORT ADMIN CERTIFICATION QUESTIONS AND ANSWERS VERIFIED BY EXPERT 100% CORRECT | NEW UPDATE 2025

WPC 300 Exam 1 || With Questions & 100% Correct Solutions WPC 300 Exam 1 || With Questions & 100% Correct Solutions Anchoring bias - ANSWER - Over-reliant on the first piece of information is called Gamblers' fallacy is ____________. - ANSWER - a clustering illusion Which of the following is an example of secondary data? - ANSWER - Firm's proprietary data In an agile approach of analytics what is the first step of the process? - ANSWER - perform business discovery Predictiv...