Angry customers - Study guides, Class notes & Summaries

CSR Exam 3 2023 Questions with All Correct Answers Angry customers - ANSWER customers who become emotional because either their needs are not met or they are dissatisfied with the services or products purchased from an organization, be positive, acknowledge the customers feelings or anger, reassure, remain objective, listen actively and determine the cause, reduce frustrations Customer defection - ANSWER customers often take their business to competitors when they feel...

Customer Service Final Exam Study Guide Rated A+ A satisfied customer is a customer who enjoys the services and/or products that the organization provides true When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed true Role playing with a customer service representative is not a way to analyze how the CSR will interact with customers in the future false It is important for customer service represent...

Post Office Exam 474 A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you ...

WN Test 2 Possibles What is a Level 1 threat? - Verbal What is a level 2 threat? - Physical What is a level 3 threat? - Threat to life What is a level 4 threat? - Attack on flight deck What is non mission status FFDO? - A dead head, commuter or non-reving pilot What is a mission status FFDO? - A working pilot Who is allowed to sit in exit stow even after pre-boarding? - A F.A.M - federal Air Marshal When would you initiate a lockdown? - Any time a threat level is reached ...

diversity - a variety of demographic, cultural, and personal differences among an organization's employees and customers Affirmation action - purposeful steps taken by an organization to create employment opportunities for minorities and women surface-level diversity - differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure deep-level diversity - differences such as personality and attitudes that are commu...

ITE 7.0 Chapter 14 Questions and Answers Rated A+ know the customer Call your customer by his or her name. relate with the customer Find something you may have in common with the customer to create a 1-to-1 connection. understand the customer Determine the customer level of knowledge about the computer. active listening inject small words or phrases to let the customer know you are listening while allowing the customer to tell the whole story. open-ended questions questions involving informa...

Civil Service Test Personality Test 254 Questions with Verified Answers When my co-workers are whispering, I often think they're talking about me. - CORRECT ANSWER strongly disagree Most co-workers are stressed out when they come home from work or school. - CORRECT ANSWER strongly disagree If there are co-workers slowing the group, that person shall be eliminated from the group. - CORRECT ANSWER strongly disagree If i knew my boss wanted me to work overtime, I would try to avoid him...

BMGT364 Midterm Exam Questions and Answers 2024 Mintzberg management functions -Answer-Planning Organizing Leading Controlling (CLOP: controlling, leading, organizing, planning) Defining goals, establishing strategy, and developing plans to coordinate activities - Answer-Planning Determining what needs to be done, how it will be done, and who is to do it -Answer- organizing motivating, leading, and any other actions involved in dealing with people -Answer- Leading monitoring activiti...

Attitude and behavior - Customer service impressions are formed by the staff's what? Customers - Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? Compassion - Demonstrating ________ is equally important as assuring a clean and accurate claim is generated? Educating them on their rights and responsibilities -What enhances the healthcare partnership between a patient and provider? In a language they can understa...

COM2603 Assignment 1 (COMPLETE ANSWERS) Semester 2 2023 () - DUE 21 August 2023 100% TRUSTED workings, explanations and solutions. For assistance call or whatsapp us on +25477 954 0132 . SECTION 1 INTERCULTURAL COMMUNICATION QUESTION 1 Read the scenario below and answer the questions that follow. Managers at Z&B, a United States (US) multinational coffee shop in Kenya, are trying to understand the culture of their employees and customers on the African continent. They have noted that, unlike th...