Caller service - Study guides, Class notes & Summaries

Are KB Searches Logged? If yes, which table are they logged? - Answer-Yes, Logged in Search Log (ts_query_kb) table When should a problem be put in a state of Known Error? - Answer-The cause of the problem is determined, but there is no permanent fix. What phase are Incidents usually escalated? - Answer-Investigative and Diagnose Can the user criteria be applied at the Knowledge Article level? - Answer-Yes Is the change type editable in the baseline version? - Answer-Yes What is the best ...

In order to become a successful emergency telecommunicator, a combination of the following is required: a. training and temperament b. vision and values c. time and interest a. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. a. true b. false b. false The IAED (the academy) enforces its Code of Ethics by withholding or revoking the certifications of tho...

Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is since no other information will be helpful without the - Location, location The acronym is used to obtain information on vehicles. - Cymbals Verify the before ending the call to make sure you have the correct information. Address An accurate description of is critical information for response units. - Weapons Re...

Mutual aid - Answer-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - Answer-similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc A Policy - Answer-is a guide to thinking A Procedure - Answer-is a guide to action open ended questions -...

In order to become a successful emergency Telecommunicator, a combination of the following is required: A. training and temperament B. vision and values C. Time and interest - Answer A. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. A. True B. False - Answer B. False The IAED enforces the code of ethics by withholding or revoking the certifications of those who f...

Which of the following items should a medical administrative assistant forward to a provider who is away from the office? - Answer-Urgent mail A medical administrative assistant is preparing to mail a medical device to a patient. Which of the following types of extra services should the assistant use to ensure the package has protection against loss or damage of up to $5,000? - Answer-Insured Mail Insured mail is an extra service providing protection against loss or damage of up to $5,000....

IAED ETC QUESTIONS AND ANSWERS GRADED A In order to become a successful emergency Telecommunicator, a combination of the following is required: A. training and temperament B. vision and values C. Time and interest A. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. A. True B. False B. False The IAED enforces the code of ethics by withholding or revoking the certificat...

In order to become a successful emergency telecommunicator, a combination of the following is required: - Training and temperament True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. - False True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. - True When faced wit...

Fire, a chemical chain reaction, occurs when which three elements are present in the right conditions? ____, _____, _____ - Answer-Heat Oxygen Fuel Fires are fought from the ____ to the _______. - Answer-Unburned, Burned The Fire Tetrahedron depicts which four factors necessary for fire? - Answer-Heat Oxygen Fuel Chemical Chain Reaction T or F The Administration Division includes frontline firefighters - Answer-FALSE ______, is cutting holes in roofs or breaking out upper windows when...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...