Chapter 4 nrf - Study guides, Class notes & Summaries

NR 443 Exam 1 STUDY GUIDE Calculation of prevalence * Pg. 3 community health theories – upstream/downstream concept ** p.4 nightingale theory-environmental * nurse practice act—scope health belief model—milio model, pender model ** determinants of health ** QPCC—Qs incompetencies p.4 p.6 role of hippa development of communication education plan bullet #4 p.6 ? snow and Pasteur – know role modes of transmission p.38 circle model of care** EXAM 1 COMMUNITY ATI CHAPTER ...

Body language cues conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery an action the retailer provides to address a service failure. The Four-step Service Recovery Process 1. Keep your composure, 2. Apologize and thank the customer, 3. Listen carefully and investigate the situation, 4. Propose solution options ...