Cis itsm exam - Study guides, Class notes & Summaries

CIS-ITSM Certification Exam 3_2024

CIS ITSM 1 Exam 2024_2025 fully solved & updated

ServiceNow CIS ITSM Exam (Latest 2022/2023) 100% Correct

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

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ServiceNow CIS ITSM Blueprint Sample Exam Questions And Answers.

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. TRUE Common recurring Catalog Variables can be grouped and standardized using _________ Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? Metric _______________ is primarily focused on the details needed to manage a...

True or False: Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident. - TRUE Common recurring Catalog Variables can be grouped and standardized using _________ - Variable Sets Which platform feature is used to track field value duration's, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? - Metric _______________ is primarily focused on the details needed to manage and operate ...

ServiceNow CIS-ITSM Certification Exam Sample Questions