Com 312 stuvia - Study guides, Class notes & Summaries

4 characteristics for problematic situations of interpersonal conflict - ANSWER-Conflicting parties are: Interdependent Perceive they have compatible goals/outcomes (favor incompatible goals to the same extent) Perceived incompatibility has potential to negatively effect relationship if not addressed Posses sense of urgency to resolve the difference Conflict Management - ANSWER-Communication behavior a person displays based on his or her analysis of a conflict situation Conflic...

conflict - ANSWER-an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER-internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's thinking and feeling interpersonal conflict - ANSWER-an expressed struggle between interdependent parties most expressed struggles are activated by? - AN...

Interpersonal Conflict and its parts - Answer a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - Answer 1. prelude (people involved) 2. triggering event 3. initiation phase (becomes known) 4. differentiation phase (conflict) 5. resolution phase (accept outcome) civility - Answer attitude o...

What are emotions? - ANSWER-1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER-non-verbal cues What do emotions do in conflict? - ANSWER-provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emo...

Conflict Should be accepted as a fact of life. - ANSWER-True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER-True Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. - ANSWER-True Communication skills are innate; they are not learned. - ANSWER-False When conflicts arise, they arise because of the way both peolpe act with respect to one...

Impression Management Theory - ANSWER-The idea that we consciously alter our appearance or adjust our behavior to create a desired impression on others Enviroment - ANSWER-Messages conveyed by environment and how they affect human interaction Chronemics - ANSWER-Perception of time, Individual sense of time. Proxemics - ANSWER-The study of the way humans use and communicate with space Physical appearance - ANSWER-Strong intial impact on relationships we develop. Vocalics - ANSWER-V...

COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete Solutions COM 312 Exam 1 Comm, Conflict & Negotiation with Complete SolutionsWhich alternate solution for Integrative Negotiation involves inventing new options that meet all their respective needs - ANSWER-Finding a bridge solution Which is the value or figure that you do not want to pa...

Conflict - Answer An expressed struggle between at least two interdependent parties, who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Key Elements of Conflict - Answer 1. Family 2. Non-Platonic Relationships 3. Platonic Relationships 4. The Workplace What role does conflict play in relationships? - Answer The way couples handle conflict is a great indicator as to how successful their relationship will be. Conflict is natural and p...

COM 312 Quiz 4 Questions and Answers 100% CorrectCOM 312 Quiz 4 Questions and Answers 100% CorrectCOM 312 Quiz 4 Questions and Answers 100% Correct

conflict - ANSWER-an expressed or unexpressed problematic situation between at least two interdependent parties who perceived incompatible goals, scarce resources, and interference components of conflict - ANSWER--expressed or unexpressed problematic situation -interdependence -perceived incompatible goals -perceived scarce resources -perceived interference expressed or unexpressed problematic situation - ANSWER--messages may or may not be exchanged -latent conflict: one or more parti...