Customer service exam - Study guides, Class notes & Summaries

NRF Customer service exam study guide Questions And Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANS-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally...

NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful quest...

NRF CUSTOMER SERVICE 2024 EXAM STUDY GUIDE EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)

NRF Customer service Exam Study Guide Questions And Answers Latest Update Graded A+. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANS-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased wa...

NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS AND ANSWERS LATEST | 100% VERIFIED. Which of the following is most likely to be a role in a retail career? A. Buyer B. Mechanic C. Babysitter D. Therapist A. Buyer From the list below, select the business in the retail industry. A. Doctor's office B. Department store C. Car Repair Shop D. City Park B. Department Store A Person or a company that sells goods and/or services to a customer is called a A. seller B. customer C. consumer ...

NRF Customer Service Exam Study Guide With Complete Solutions Latest Update

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsA good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wa...

NRF Customer service exam study guide

NRF Customer Service Exam Study Guide A good reason for creating an opening for discussion is to: - Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - False How would you handle a situation where a customer wants a brand that you don't carry? - Get permission from him to show the items y...

Customer Service Specialist Practice Examination Questions and Answers Already Passed Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment A; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts wi...