Cx survey dashboard - Study guides, Class notes & Summaries

SS21CXWB - CX SURVEY DASHBOARD/20 QUESTIONS AND ANSWERS

Where can you find the CX Survey Response Rate report? correct answersUnder Disposition Reporting Once a customer submits the CX Survey, the results are uploaded to the CX Survey Dashboard __________ correct answersnot - in 2 hours not - after 24 hours Which tool enables you to search through customers' verbatim comments? correct answersData Exploration A positive Net Promoter Score (NPS) means that your dealership has ______________. correct answersmore promoters than detractor...

SS22DCWB Welcome to Dealer CONNECT You can find vehicle What's New and Why Buys under which tab? - correct answer Product Info Where can you find help with social media resources? - correct answer Stellantis Digital Dealer Websites and Leads Where can you search for, enroll in and launch training courses on the Stellantis Performance Institute Learning Center? - correct answer My Learning Page In what section of the Network tab can you enroll in the MarketMaster program, a research se...

Who plays a role in creating a positive customer experience at your dealership? - Correct Answer Everyone Which CX Dashboard functionality helps sift through survey data? - Correct Answer Filters How do you opt-in to receive email notifications when new cases are generated? - Correct Answer Click the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _______________...

Who plays a role in creating a positive customer experience at your dealership? correct answersEveryone Which CX Dashboard functionality helps sift through survey data? correct answersFilters How do you opt-in to receive email notifications when new cases are generated? correct answersClick the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _________________....

ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? correct answers30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? correct answersFOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? correct answersFILTERS HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? correct answers90 DAYS INTENTION...

What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? correct answers"Information and Resources" link on DealerCONNECT and on the CX Dashboard Homepage Who plays a role in creating a positive customer ...

Management updates, CX trend reports and benchmarking Where are the dealership's CSI and SSI scores reported in real time? correct answersCX Dashboard Industry research has repeatedly demonstrated that positive customer experience is the determining factor in __________. correct answerslong-term retention and loyalty to the dealership What conditions trigger a customer Case Alert in the CX Case Management system? correct answersA less-than-ideal response on key satisfaction survey q...

How can Service Advisors use iShowroom's Vehicle Delivery Confirmation (previously OS plus) to assist customers? correct answersTo help answer any questions they might have about vehicle features How can you help return the vehicle cleaner than when it arrived? correct answersnot - Perform a quick walkaround of the outside of the vehicle and use a cleaning spray to remove smudges. This gives the customer a good first impression of cleanliness. not- Use protective coverings on the floor,...