Cx survey dashboard - Study guides, Class notes & Summaries

SS24CXWB - CX Survey Dashboard Games and activities GRADED A+

SS21CXWB - CX SURVEY DASHBOARD/20 QUESTIONS AND ANSWERS

ss24cxwb cx survey dashboard GRADED A+

CXEXAM22 - CX Dashboard | Questions and Correct Solutions Latest Update What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? - Answer - "Information and Resources" link on DealerCONNECT and on the CX Dashbo...

CX2201WB - The CX Coordinator Role | Questions and Correct Solutions Latest Update What should be the DAILY focus of a CX Coordinator? - Answer - not Management updates, CX trend reports and benchmarking Where are the dealership's CSI and SSI scores reported in real time? - Answer - CX Dashboard Industry research has repeatedly demonstrated that positive customer experience is the determining factor in __________. - Answer - long-term retention and loyalty to the dealership What conditi...

SS24CXWB - CX Survey Dashboard Exam Questions With Correct Answers Which report provides more information about the status of your dealership's CX Survey invitations? - answerDisposition Report Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - answeron DealerCONNECT under the Name pulldown menu by clicking the 9-dot "App" menu button***** What should you do in the time between the close of the sale or completion of servi...

ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? correct answers30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? correct answersFOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? correct answersFILTERS HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? correct answers90 DAYS INTENTION...

What should you do in the time between the close of the sale or completion of service and the survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Where can you find a link to Stellantis-specific reference guides, training videos, quick start guides and the full list of CX survey questions? correct answers"Information and Resources" link on DealerCONNECT and on the CX Dashboard Homepage Who plays a role in creating a positive customer ...

CX Survey All Exam Questions With Answers Graded A+ 2025/2026 How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - 3 days A negative verbatim comment will __________ trigger a case - Not- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Follow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboa...

Management updates, CX trend reports and benchmarking Where are the dealership's CSI and SSI scores reported in real time? correct answersCX Dashboard Industry research has repeatedly demonstrated that positive customer experience is the determining factor in __________. correct answerslong-term retention and loyalty to the dealership What conditions trigger a customer Case Alert in the CX Case Management system? correct answersA less-than-ideal response on key satisfaction survey q...