Genesys cloud admin - Study guides, Class notes & Summaries

Genesys Cloud CX: Contact Center Administration Exam Questions and Answers 100% Correct Genesys Cloud CX: Contact Center Administration Exam Questions and Answers 100% Correct Genesys Cloud CX: Contact Center Administration Exam Questions and Answers 100% Correct What three components make up the Genesys Cloud Platform? - ANSWER-Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center M...

Genesys Cloud CX Contact Center Administration Questions And Answers Graded A Genesys Cloud CX Contact Center Administration Questions And Answers Graded A

Genesys Certified Cloud Partner (CCP) Exam Questions and Answers Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Correct Answer ️️ -a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Ge...

Genesys Cloud Admin questions and 100% verified correct answers 2023/2024

CCP Exam Prep Questions and Answers Rated A+ What three components make up the Genesys Cloud platform? 1. Collaborate 2. Communicate 3. Contact Center What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 1. Agent Interface 2. Contact Center Management 3. AWS 4. ACD 5. Process Automation 6. Scripts 7. Reports, Dashboards and Views 8. Interfaces 9. Containers 1. Agent Interface 2. Contact Center Management 4. ACD 6. Scripts 7. Rep...

Voxai - GCP-GC-ADM Questions and Answers Graded A+ Which option provides the ability for an email interaction to be interrupted by voice? A. Admin>Contact Center>Utilization B. Admin>Contact Center>ACD Skills C. Admin>Routing>Emergencies D. Admin>Routing>Disconnect Interactions Admin > Contact Center > Utilization Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call ...

Genesys Cloud CX Collaborate & Communicate | Questions and Correct Solutions Latest Update 2024 Which one of the following is the most inclusive Genesys Cloud CX organizational unit? - Division - Corporation - Organization - Location - Answer - Organization Which one of the following non-customized roles is required to configure the majority of the Genesys Cloud Collaborate features? - Supervisor - Admin - Superuser - Manager - Answer - Admin Which of the following types of organiz...

Genesys Cloud Admin GRADED A+

Which definition matches the performance view for Agents? A. Used to monitor real-time contact center metrics. B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents. D. Used to view historical data only. E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number,...

Genesys Cloud CX. Contact Center Administration