Genesys cloud collaborate - Study guides, Class notes & Summaries
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GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers
- Exam (elaborations) • 14 pages • 2024
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TOPPLUGGER
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GCD - Genesys Cloud CX Certified 
Developer – Consolidated Real 
Exam Tested Questions & Revised 
Correct Answers 
Combination Of: 
Genesys Cloud CX Certified Professional - Contact Center Administration 
Genesys Cloud CX Certified Professional - Implementation 
Genesys Cloud CX Certified API Developer 
Which three components make up the Genesys Cloud 
Platform? 
A. Collaborate, Communicate, and Contact Center 
B. Collaborate, Communicate, and Customer Support 
C. Collaborate, Communicate,...
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Genesys Cloud Admin KEY Exam Questions and 100% CORRECT Answers
- Exam (elaborations) • 12 pages • 2024
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MGRADES
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Genesys Cloud Collaborate a social media app that helps users collaborate within the 
organization. It also serves as a directory that contains user details such as name, education, 
hobbies, skills, physical location, and department. 
Genesys Cloud Communicate has all the features of collaborate and provides users with 
telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone 
for dialing and receiving calls. 
Genesys Cloud Contact Center offers the customer an ...
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Genesys Cloud CX Collaborate & Communicate Questions and Answers 2024
- Exam (elaborations) • 5 pages • 2024
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jopewa
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Genesys Cloud CX Collaborate & Communicate
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Genesys Cloud CX. Contact Center Administration | Questions and Correct Solutions Latest Update 2024
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AdelineJean
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Genesys Cloud CX. Contact Center 
Administration | Questions and Correct 
Solutions Latest Update 2024 
What three components make up the Genesys Cloud Platform? - Answer - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboards, and Views 
g. Interfaces 
h. Containers 
i. ACD - Answer - a. Agent Interface 
b. C...
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Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A)
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Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
 
Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
 
Genesys Cloud Admin Exam 2024 Questions and Answers (Graded A) 
Genesys Cloud Collaborate - ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - ANSWER-has all the features of ...
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Genesys Cloud Implementation exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
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What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
 
Who uses the collaborate feature? - correct answer Every member of the organization, regardless of their role, uses the Collaborate features. Those req...
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Genesys Cloud Admin exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 13 pages • 2023
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YANCHY
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Genesys Cloud Collaborate - correct answer a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. 
 
Genesys Cloud Communicate - correct answer has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. 
 
Genesys Cloud Cont...
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Genesys CCP Exam Prep 2023/2024 with 100% correct answers
- Exam (elaborations) • 15 pages • 2023
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YANCHY
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What three components make up the Genesys Cloud platform? - correct answer 1. Collaborate 
2. Communicate 
3. Contact Center 
 
What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 
 
1. Agent Interface 
2. Contact Center Management 
3. AWS 
4. ACD 
5. Process Automation 
6. Scripts 
7. Reports, Dashboards and Views 
8. Interfaces 
9. Containers - correct answer 1. Agent Interface 
2. Contact Center Management 
4. ACD 
6. Scripts 
7. Reports, Dashboards and ...
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Genesys Certified Cloud Partner (CCP)Correct Questions & Answers
- Exam (elaborations) • 17 pages • 2023
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shantelleG
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community -ANSWER a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Communit...
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Genesys Cloud Implementation Questions and Answers (Graded A)
- Exam (elaborations) • 10 pages • 2024
- Available in package deal
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Valedict
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Genesys Cloud Implementation Questions and Answers (Graded A) Genesys Cloud Implementation Questions and Answers (Graded A) Genesys Cloud Implementation Questions and Answers (Graded A) 
What are the features of the Contact Center? - ANSWER-1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and...
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