Genesys cloud cx - Study guides, Class notes & Summaries

CCP - Introduction to Genesys Cloud CX Exam Questions and Answers Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys Cloud CX The CCP program is designed for which one of the following audiences? Genesys Cloud Custo...

CCP - Introduction to Genesys Cloud CX Questions with solutions 100% solved You may choose to take your CCP certification exam by which of the following means? (Select all that apply) Online from Kryterion website with a live proctor Online from Genesys training's website with live proctor At a Kryterion test center At a test center that is able to provide a certified proctor. Online from Kryterion website with a live proctor At a Kryterion test center

Genesys Cloud CX. Contact Center Administration | Questions and Correct Solutions Latest Update 2024 What three components make up the Genesys Cloud Platform? - Answer - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboards, and Views g. Interfaces h. Containers i. ACD - Answer - a. Agent Interface b. C...

Genesys Cloud CX Collaborate & Communicate | Questions and Correct Solutions Latest Update 2024 Which one of the following is the most inclusive Genesys Cloud CX organizational unit? - Division - Corporation - Organization - Location - Answer - Organization Which one of the following non-customized roles is required to configure the majority of the Genesys Cloud Collaborate features? - Supervisor - Admin - Superuser - Manager - Answer - Admin Which of the following types of organiz...

Genesys Cloud CX Contact Center questions with correct answers

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Qu...

Genesys Cloud CX: Reporting and Analytics (LEARNING CHECKS) Questions with solutions 100% solved Agent Activity Summary Report Displays a daily breakdown of time that agents spent in system and ACD statuses. Queue Metric Summary Report Includes graphs that illustrate interactions offered, answered, and abandoned. Queue Wrapup Summary Report Displays wrap-up codes that agents used for interactions during a specific period.

Genesys Cloud CX API Exam Questions and Answers

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Qu...

Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API CORRECT ANSWER-CCP: Introduction to Genesys Cloud CX The CCP program is designed for which one of the following audiences? Genesys Cloud Customer Administrator Genesys Cloud User Genesys Cloud Partner Per...