Genesys cloud cx - Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Genesys cloud cx? On this page you'll find 133 study documents about Genesys cloud cx.
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CCP - Introduction to Genesys Cloud CX Exam Questions and Answers
- Exam (elaborations) • 12 pages • 2024
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EmilyCharlene
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CCP - Introduction to Genesys Cloud CX 
Exam Questions and Answers 
Which one of the following CCP courses are considered a prerequisite to the other 
courses within the CCP program? 
CCP: Introduction to Genesys Cloud CX 
CCP: Genesys Cloud CX Collaboration & Communication 
CCP: CCP: Genesys Cloud CX Contact Center 
CCP: Genesys Cloud CX API - Correct Answer ️️ -CCP: Introduction to Genesys 
Cloud CX 
The CCP program is designed for which one of the following audiences? 
Genesys Cloud Custo...
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CCP - Introduction to Genesys Cloud CX Questions with solutions 100% solved
- Exam (elaborations) • 20 pages • 2024
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StuviaTutors
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CCP - Introduction to Genesys Cloud CX 
Questions with solutions 100% solved 
You may choose to take your CCP certification exam by which of the following means? (Select 
all that apply) 
Online from Kryterion website with a live proctor 
Online from Genesys training's website with live proctor 
At a Kryterion test center 
At a test center that is able to provide a certified proctor. Online from Kryterion website 
with a live proctor 
At a Kryterion test center
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Genesys Cloud CX. Contact Center Administration | Questions and Correct Solutions Latest Update 2024
- Exam (elaborations) • 34 pages • 2024
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AdelineJean
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Genesys Cloud CX. Contact Center 
Administration | Questions and Correct 
Solutions Latest Update 2024 
What three components make up the Genesys Cloud Platform? - Answer - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboards, and Views 
g. Interfaces 
h. Containers 
i. ACD - Answer - a. Agent Interface 
b. C...
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Genesys Cloud CX Collaborate & Communicate | Questions and Correct Solutions Latest Update 2024
- Exam (elaborations) • 16 pages • 2024
- Available in package deal
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AdelineJean
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Genesys Cloud CX Collaborate & 
Communicate | Questions and Correct 
Solutions Latest Update 2024 
Which one of the following is the most inclusive Genesys Cloud CX organizational unit? 
- Division 
- Corporation 
- Organization 
- Location - Answer - Organization 
Which one of the following non-customized roles is required to configure the majority of the Genesys 
Cloud Collaborate features? 
- Supervisor 
- Admin 
- Superuser 
- Manager - Answer - Admin 
Which of the following types of organiz...
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Genesys Cloud CX Contact Center questions with correct answers
- Exam (elaborations) • 17 pages • 2023
- Available in package deal
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Classroom
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Genesys Cloud CX Contact Center questions with correct answers
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Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
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YANCHY
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Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...
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Genesys Cloud CX: Reporting and Analytics (LEARNING CHECKS)
- Exam (elaborations) • 14 pages • 2024
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StuviaTutors
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Genesys Cloud CX: Reporting and Analytics 
(LEARNING CHECKS) 
Questions with solutions 100% solved 
Agent Activity Summary Report Displays a daily breakdown of time that agents spent in 
system and ACD statuses. 
Queue Metric Summary Report Includes graphs that illustrate interactions offered, 
answered, and abandoned. 
Queue Wrapup Summary Report Displays wrap-up codes that agents used for interactions 
during a specific period.
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Genesys Cloud CX API Exam Questions and Answers
- Exam (elaborations) • 7 pages • 2024
- Available in package deal
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UPPERFRONT
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Genesys Cloud CX API Exam Questions and Answers
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Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
-
YANCHY
-
- $15.49
- + learn more
Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...
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CCP - Introduction to Genesys Cloud CX questions with correct answers
- Exam (elaborations) • 13 pages • 2023
- Available in package deal
-
cracker
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- $15.49
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Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? 
 
CCP: Introduction to Genesys Cloud CX 
 
CCP: Genesys Cloud CX Collaboration & Communication 
 
CCP: CCP: Genesys Cloud CX Contact Center 
 
CCP: Genesys Cloud CX API CORRECT ANSWER-CCP: Introduction to Genesys Cloud CX 
 
The CCP program is designed for which one of the following audiences? 
 
Genesys Cloud Customer Administrator 
 
Genesys Cloud User 
 
Genesys Cloud Partner Per...
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