Hlth 4000 exam week 6 Study guides, Class notes & Summaries

1. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Question: Strategic plans translate broad strategies into specific objectives and action plans. 3. Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Question: Which of the following stakeholder groups ...

LTH-4000-3-INTRO TO HLTH MGT-2021-WINTER EXAM WEEK 6 (VER 3)

LTH-4000-3-INTRO TO HLTH MGT-2021-WINTER EXAM WEEK 6 (VER 3)

HLTH 4000 WEEK 6 EXAM – QUESTION AND ANSWERS HLTH 4000 WEEK 6 EXAM – QUESTION AND ANSWERS

HLTH-4000-3-INTRO TO HEALTH MGT-2021 WEEK 6 EXAM

HLTH 4000 WEEK 6 EXAM – QUESTION AND ANSWERS

HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR-Term-wks- 7-thru-12 Midterm Exam - Week 6 1. Employee Suggestion Programs: 2. Major federal law affecting HR primarily addresses: 3. A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. There are some health care provider organizations that have no internal customers. 5. What is the department manager's role in strategic planning? 6. Total quality management (TQM), referred to a...

HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR-Term Exam - Week 6 1. Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 2. Strategic plans translate broad strategies into specific objectives and action plans. 3. Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. 4. Which of the following stakeholder grou...

HLTH-4000-4,Intro to Hlth Mgt Week 6 Exam 1. The , inspired by the End Result System, was adopted as an accreditation tool in the early 1950s. 2. A plan is not: 3. Staff shortages can lead to: 4. The modern history of quality and performance improvement in health care services can be divided into which of the following eras? 5. True customer service skills cannot be taught; they must be found through careful recruitment of personnel. 6. From a systems thinking perspective, medical errors ...

1. Question: Without planning, a task that must be done usually takes more time than it would if planning preceded its performance. 2. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 3. Question: What is the purpose of the planning assumptions in development of the volume forecast? 4. Question: A plan should include the planner's assessment of how customers and employees may be affected by changes caused by the plan. 5. Q...