Itil 4 foundation exam 1 - Study guides, Class notes & Summaries

ITIL® 4 Foundation | Practice Exam #1 completed 2022d What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having ...

ITIL 4 Foundation Complete Exam Review Guide 1. governance: the means by which an organization is directed and controlled 2. service management: A set of specialized organizational capabilities for pro- viding value to customers in the form of services 3. value: the perceived benefits, usefulness, and importance of something 4. Who determines the perceived value?: the RECIPIENT 5. value is objective: False 6. organization: a person or a group of people that have i...

ITIL 4 Foundation Certification Exam Answered 1. governance: the means by which an organization is directed and controlled 2. service management: A set of specialized organizational capabilities for pro- viding value to customers in the form of services 3. value: the perceived benefits, usefulness, and importance of something 4. Who determines the perceived value?: the RECIPIENT 5. value is objective: False 6. organization: a person or a group of people that hav...

ITIL v3 Foundation Practice Exam # new 2021 practice exam solution questions and answers 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected c) Database that contains definitions of all media CIs d) Secure library where definitive authorized versions of all software and back-ups are stored and protected 2....