Itil 4 guide - Study guides, Class notes & Summaries

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

ITIL® 4 Foundation (Practice Exam #5)/ Questions and answers. VERIFIED/ What is the definition of service management? - -A set of specialized organizational capabilities for enabling value to customers Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services What is the definition of a change? - -The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential...

ITIL 4 WGU C846 - the 4 dimensions (worth 2 points) and The Service Value System (worth 5 points) Exam Guide 2024. VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environmental Value Streams and Processes - correct answer * Activities the organization ...

ITIL 4 Foundations Exam Solution Guide (2022 updated) PESTLE (list) - Political Economic Social Technological Legal Environmental 4 dimensions of service management - organizations & people information & technology partners & suppliers value streams & processes components of the service value system - inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: -value service val...

BRMP Certification Exam Questions with Correct Answers Business Relationship Manager - Answer-A role that serves as the strategic interface between a Provider, and one or more Business Partners to stimulate, surface and shape business demand for the Provider's products and services and ensure that the potential business value from those products and services is captured, realized, optimized and recognized. Three Perspectives of BRM - Answer-- Role (duties and responsibilities) - ...

Business Relationship Manager A role that serves as the strategic interface between a Provider, and one or more Business Partners to stimulate, surface and shape business demand for the Provider's products and services and ensure that the potential business value from those products and services is captured, realized, optimized and recognized. Three Perspectives of BRM - Role (duties and responsibilities) - Discipline (skills, capabilities and knowledge) - Organization Capability (of...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

Service Management - Answer- A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - Answer- A set of specialized organizational capabilities for enabling value for customers in the form of services Output - Answer- Tangible or intangible deliverable of an activity Outcome - Answer- Result for a stakeholder produced by one or more outputs. Cost - Answer- Amount or money spent on a specific activity or resource ...

IT Certification Guaranteed, The Easy Way! (Answered) CSA Exams ServiceNow Certified System Administrator |Different versions with correct Answers 2020/2021/2022/2023 V 12.75 Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 1 NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer:...