Itil 4 practice - Study guides, Class notes & Summaries

ITIL 4 Foundation Practice Exam Questions with Correct Answers

ITIL 4 Foundation Practice Exam with Rationale Exam Questions with Correct Answers

ITIL 4 Exam Practice Questions And 100% Correct Answers...

ITIL 4 Exam Questions and correct answers 100% graded A+ 20232) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possi...

ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident managem...

ITIL 4 Foundation Practice Exam Questions with Complete Answers

ITIL FOUNDATION 4 - PRACTICE EXAM 2024 What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - correct answer Utility Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...

ITIL 4 Foundations Practice Exam Questions and Answers