Nrf customer - Study guides, Class notes & Summaries

NRF CUSTOMER SERVICE – NEW REVIEW UPDATE 2024 Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th~ online or at a competitor's store. How should you prepare for the large amount of clients asking about this ...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have completed your current sale • Acknowledge ...

NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful que...

NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful quest...

NRF Customer Service Questions When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think ...

NRF Customer Service Study Guide Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Te...

NRF Customer service exam study guide Questions with 100% Correct Answers | Verified | Latest Update

NRF CUSTOMER SERVICE STUDY GUIDE PART 3 EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an ite...

NRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete SolutionsNRF Customer Service Exam Study Guide with Complete Solutions A good reason for creating an opening for discussion is to: - ANSWER-Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWER-You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the...