Nrf customer service test Study guides, Class notes & Summaries

NRF Customer Service and Sales - Chapter 4 Performing Your Best Test with all answers correct!! Body language cues Eight Primary Elements of Body Language Service Recovery The Four-step Service Recovery Process 8% clientele referral employability attributes skill attitude integrity Initiative dependability and reliability Adaptability self-control Respect for Diversity communication

NRF Vocabulary Test with Complete S Corporation - Answer-A business that has shareholders through publicly traded stock, and usually has a centralized decision-making for its multiple store locations. Corporate- owned retailers include large chains such as Walmart, Kroger and Target. Customers (or consumers) - Answer-People who purchase goods or services from a business. Distribution channel - Answer-A path through which a product travels from its creation to when it reaches the custo...

NRF Certification Test with Complete S brick-and-mortar - Answer-the presence of a physical storefront and face-to-face customer experiences closeout stores - Answer-off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue - Answer-advertising message that impacts purchase decisions comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item she is looking t...

NRF Chapter 4 Test Questions with Correct A If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border can make a difference in your overall sales during the year - Answer-referrals is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the - Answer-customer When arranging for delivery, as a sales associate, it is your...

NRF list 2 Test Questions with All Complete S Culture - Answer-An integrated pattern of behavior, knowledge, and beliefs that are acquired from a group and passed on to future generations. Customer service - Answer-Making sure customers are sastified and will continue to buy the products or services of a company; any activity performed by the retailer to make it easier for a customer to select and purchase products and to increase the customer's satisfaction after the transaction. Custom...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back ...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer ️️-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back ...

NRF Test Questions with Correct A Off price retailers - Answer-Offer brand name merchandise at a discount (typically excess inventory, closeouts, and irregular items) Close out stores - Answer-Offer brand name merchandise at significantly lower price than manufacturer outlet stores - Answer-Off price store; owned by the manufacturer Pure play - Answer-Retailers started online and continue to do business that way Wholesale club - Answer-Sell products directly to customers (typicall...

NRF Certificate Test Questions with Correct A which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - Answer-b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturers b. wholesalers c. buyers d. customers - Answer-d. customers which of the following is a term for intangible things, such as providing de...