Self service portal - Study guides, Class notes & Summaries

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

ZENDESK QUESTIONS AND ANSWERS ALREADY PASSED Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 4x Support makes up ____ of Zendesk's revenue. 70% ______ of most innovative companies use Zendesk Support. 75% What are the 3 reasons why most companies are unable to provide great customer support? - lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents 1 thing Zendesk does to address how customers c...

Wellcare ACT Mastery Certification QUESTIONS And Answers WITH VERIFIED SOLUTIONS GRADED A+ By selecting the correct provider during the enrollment process, you can:- ANSWER All of the above A grievance request, or any evidence concerning a grievance, must be fi led orally or in writing no later than calendar days from the date of the event or the date the member is made aware of the issue. - ANSWER 60 The Single Sign-On Portal provides access to several applications, including Centene Wor...

What should be part of the pre-engagement collateral? - correct answer Customer Service Roles template In advanced work assignment, what does the overflow assignment capability do, if defined? - correct answer When one support group reaches capacity the work item is automatically routed to another group A consumer service agent receives and accepts a case which was created by a consumer. The agent...

Once the enrollment is completed, you can save a copy of the application for your reference. - False Which elements are available as part of Wellcare's sales support model? - All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - True Communication of PHI can be: (Select all that apply.) - -Written -Electronic -Verbal Prior to completing the enrollment form, you should always conf...

Brokers/Agents can access the following resources under the Shared Resources section in Centene Workbench. a.Training Resources b.Commission Resources c.Marketing Resources d.All of these d.All of These Although options for capturing and submitting SOAs vary by health plan, Wellcare accepts SOAs in which of the following methods? a.Ascend b.Telephonic c.Paper d.All of these d.All of These Marketing benefits in a service area where those benefits are not available is prohibite...

Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary. - 1 Which elements are available as part of Wellcare's Sales Support model? - All of these Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums - False Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or specialists - True At the end...

D365 users can access data from mobile devices by installing which app? Dynamics 365 for Phones Data source for Power Apps portal that allows customers to submit cases? Common Data Service Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Can you change the entity ownership from User to Org-owned? No. Ownership choice happens at the time entity is created and can't be changed. Can you create a b...

Wellcare ACT Mastery Exam 2024 Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary. - correct answer 1 Which elements are available as part of Wellcare's Sales Support model? - correct answer All of these Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums - correct answer False Prior to completing the enrollment form, broker/agents should always confirm the benefi...

1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - correct answer a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - correct answer ...