Service cloud consultant - Study guides, Class notes & Summaries

Service Cloud Consultant Exam Questions With 100% Correct Answers What factor should influence the decision of what data should be migrated into a new Service Cloud environment? (Choose 3) 1. The expected use cases for the historical data 2. Feelings of concern expressed by the call center managers 3. Availability of alternative historical data access options 4. Degree of similarity in data model with the old environment - answer1. The expected use cases for the historical data 3. Avail...

What are the key KCS goals? - correct answer Create content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - correct answer Capture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that ...

Systems Development Life Cycle (SDLC) correct answers 1. Identify problems and objectives 2.Determine human info requirements 3.Analyzing System needs 4.Designing the recommended system 5.Developing and documenting Software 6.Testing and maintaining the system 7.Implementing and evaluating the system 3 approaches to analysis design correct answers Systematically agile approach object-oriented 3 primary roles of the Systems Analyst correct answers Consultant Supporting Expert Agen...

What are the key KCS goals? Create content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? Capture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at different states of trust ...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...

D322 WGU Correct answers latest update System Administrator A person who is responsible for providing technical support for hardware and software issues end users encounter, such as log-in issues. Network Administrator A person who is responsible for designing, planning, setting up, and maintaining an organization's network. Database administrator A person who is responsible for installing and configuring databases. This position also fixes database errors and creates user account...

What are the key KCS goals? correct answersCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? correct answersCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at di...

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

This course prepares participants for the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C_C4H56I_34) certification. Learners will explore the advanced features and capabilities of SAP Service Cloud, focusing on implementation strategies, service management processes, and customer engagement enhancements. The curriculum emphasizes practical applications and includes hands-on exercises to reinforce learning. Successful completion prepares students for the C_C4H...

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following: A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group C. Use a Sharing Set Universal Containers needs to mat...