Service cloud consultant - Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Service cloud consultant? On this page you'll find 197 study documents about Service cloud consultant.
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Oracle Cloud AP Certification Exam 2024 with 100% correct answers
- Exam (elaborations) • 31 pages • 2024
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YANCHY
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What two job roles are required to access information within Functional Setup Manager? (Choose two.) A. Application Implementation Manager 
B. Any Functional User 
C. Application Implementation Consultant 
D. Functional Setup Manager Superuser 
E. IT Security Manager - correct answer A,C 
 
Which job role has full access to perform all Functional Setup Manager related activities? A. Application System Administrator 
B. Any Functional User 
C. Functional Setup Manager Superuser 
D. IT Security ...
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DATA CLOUD CONSULTANT QUESTIONS AND CORRECT DETAILED ANSWERS | ALREADY GRADED A+ | NEW 2025
- Exam (elaborations) • 42 pages • 2025
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DATA CLOUD CONSULTANT QUESTIONS AND CORRECT DETAILED ANSWERS | ALREADY GRADED A+ | NEW 2025
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OCI Professional Questions with Correct Answers
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cracker
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You are working with a social media company as a solution architect. The media company wants to collect and analyze large amounts of data being generated from their websites and social media feeds to gain insights and continuously improve the user experience. In order to meet this requirement, you have developed a microservices application hosted on Oracle Container Engine for Kubernetes. The application will process the data and store the result to an Autonomous Data Warehouse (ADW) instance. ...
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Oracle HCM Cloud Global Human Resources exam 2024 with 100% correct answers
- Exam (elaborations) • 59 pages • 2024
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Which business process are part of the global hr cloud service?(choose 4) 
a. Workforce modeling 
b. Workforce reputation management 
c. Benefits 
d. Workforce directory 
e. Core hr 
f. Time and labor - correct answer a. Workforce modeling 
b. Workforce reputation management 
d. Workforce directory 
e. Core hr 
 
From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(Choose 2) 
a. Manage legal entity 
b. Ma...
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Service Cloud Consultant Exam Questions With 100% Correct Answers
- Exam (elaborations) • 13 pages • 2024
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sirjoel
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Service Cloud Consultant Exam Questions 
With 100% Correct Answers 
What factor should influence the decision of what data should be migrated into a new Service 
Cloud environment? (Choose 3) 
1. The expected use cases for the historical data 
2. Feelings of concern expressed by the call center managers 
3. Availability of alternative historical data access options 
4. Degree of similarity in data model with the old environment - answer1. The expected use 
cases for the historical data 
3. Avail...
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SERVICE CLOUD EXAM ACTUAL QUESTIONS AND CORRECT DETAILED ANSWERS | GRADED A+ | NEW 2025
- Exam (elaborations) • 19 pages • 2025
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SERVICE CLOUD EXAM ACTUAL QUESTIONS AND CORRECT DETAILED ANSWERS | GRADED A+ | NEW 2025
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Salesforce Service Cloud Consultant Exam Questions With 100% Correct Answers
- Exam (elaborations) • 4 pages • 2024
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TheStar
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Salesforce Service Cloud Consultant Exam 
Questions With 100% Correct Answers 
Support Processes - answerDetail the values for the Status field on Cases 
Case Queues - answerLocations Where Cases can be routed to await agent processing. 
Can be created for: 
Product Categories 
Customer Types 
Service Levels 
Assignment Rules - answerAutomatically route cases to the appropriate user or queue and 
automatically add predefined case teams to the case. 
Workflow Rules - answercan be configured to au...
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Service Cloud Consultant - Practice Exam Questions With Verified Answers
- Exam (elaborations) • 19 pages • 2024
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Service Cloud Consultant - Practice Exam 
Questions With Verified Answers 
Support department is overwhelmed with emails from customers facing different kinds of 
undocumented issues that require troubleshooting. What is a solution that would help resolve 
complex issues quickly? - answerHire technical support agents to provide phone support to 
customers 
KCS is a methodology that focuses on utilizing knowledge to increase with self-service and 
improve operational efficiency. What does KCS str...
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Service Cloud Consultant - Practice Exam 2024 with 100% correct answers
- Exam (elaborations) • 24 pages • 2024
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YANCHY
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Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers 
 
KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...
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Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers
- Exam (elaborations) • 12 pages • 2024
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sirjoel
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Salesforce Certified Service Cloud 
Consultant Exam Questions With 100% 
Correct Answers 
What are the key KCS goals? - answerCreate content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
What are the key KCS Principles? - answerCapture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality ...
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