Service cloud consultant - Study guides, Class notes & Summaries

What two job roles are required to access information within Functional Setup Manager? (Choose two.) A. Application Implementation Manager B. Any Functional User C. Application Implementation Consultant D. Functional Setup Manager Superuser E. IT Security Manager - correct answer A,C Which job role has full access to perform all Functional Setup Manager related activities? A. Application System Administrator B. Any Functional User C. Functional Setup Manager Superuser D. IT Security ...

DATA CLOUD CONSULTANT QUESTIONS AND CORRECT DETAILED ANSWERS | ALREADY GRADED A+ | NEW 2025

You are working with a social media company as a solution architect. The media company wants to collect and analyze large amounts of data being generated from their websites and social media feeds to gain insights and continuously improve the user experience. In order to meet this requirement, you have developed a microservices application hosted on Oracle Container Engine for Kubernetes. The application will process the data and store the result to an Autonomous Data Warehouse (ADW) instance. ...

Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor - correct answer a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(Choose 2) a. Manage legal entity b. Ma...

Service Cloud Consultant Exam Questions With 100% Correct Answers What factor should influence the decision of what data should be migrated into a new Service Cloud environment? (Choose 3) 1. The expected use cases for the historical data 2. Feelings of concern expressed by the call center managers 3. Availability of alternative historical data access options 4. Degree of similarity in data model with the old environment - answer1. The expected use cases for the historical data 3. Avail...

SERVICE CLOUD EXAM ACTUAL QUESTIONS AND CORRECT DETAILED ANSWERS | GRADED A+ | NEW 2025

Salesforce Service Cloud Consultant Exam Questions With 100% Correct Answers Support Processes - answerDetail the values for the Status field on Cases Case Queues - answerLocations Where Cases can be routed to await agent processing. Can be created for: Product Categories Customer Types Service Levels Assignment Rules - answerAutomatically route cases to the appropriate user or queue and automatically add predefined case teams to the case. Workflow Rules - answercan be configured to au...

Service Cloud Consultant - Practice Exam Questions With Verified Answers Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? - answerHire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS str...

Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...

Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers What are the key KCS goals? - answerCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? - answerCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality ...