Sipoc voice of customer - Study guides, Class notes & Summaries

Lean Six Sigma Green Belt Exam Study Guide Key performance indicators (KPIs) measure... - answerCurrent performance relative to a set of values important to the project Outcome metrics measure... - answerWhat a process produces What is a tool commonly used to visualize the complexities of a process? - answerDetailed flowchart The Voice of the Customer (VoC) refers to... - answerAn in-depth method for identifying and quantifying customer values, customer expectations, preferences and aver...

Total Quality Management (TQM) __________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: - Focus on the customer - Quality function deployment - Responsibility for quality - Team problem-solving - Employee training - Fact-based management ...

Lean Six Sigma Green Belt (LSSGB) Exam 2024/2025 Questions With Completed Solutions.

What is Six Sigma? - ANSWER Improvement methodology that uses DMAIC to reduce variation and continually improve to perform defect free work with a failure rate of 3.4 parts per million, or 99.9997%' What is customer feedback? - ANSWER the Voice of the Customer How important are customers to quality (CTQ) outcomes? - ANSWER Understanding your customers, their feedback, and prioritizing product issues. What steps do you take to reduce poor quality? - ANSWER Determine internal processes a...

Operations and Supply Chain Management - C720 (WGU) exam graded a Operations *** The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager *** They allocate resources. Capital *** Facilities and equipment Competitive Advantage *** Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability *** The pro...

1 Operations and Supply Chain Management - C720 (WGU) Exam Elaborations Graded 100% Operations - The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager - They allocate resources. Capital - Facilities and equipment Competitive Advantage - Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability - The proc...

Which certified Six Sigma professional is responsible for identifying resources and removing roadblocks for the Six Sigma team members? - answer-Six Sigma Champion You know that you have a very bright, but sometimes dominating, member on your team. Which of the following team rules might you propose? 1)Everyone participates, no one dominates 2)One discussion at a time. Everyone has a chance to provide their opinion 3)We will not criticize, condemn, or complain 4) Any of these wou...

Guests at a hotel are greeted by a doorman, checked in at the front desk, and helped by a bellhop. Match each category to the customers in that category. Categories may match to more than one customer. - answer-External - Guest Internal - Doorman, Bellhop, Front desk How is a priority matrix used during project selection? - answer-Score projects Weigh selection criteria Customer data is a key element of a Voice of the Customer strategy in a Six Sigma project. Which statements describe...

1979 - Motorola Motorola developed the new standard and created the methodology of Six Sigma. Six Sigma A strategy to improve process quality by identifying and eliminating defects and minimizing variation. Goal of Six Sigma To attain less than 3.4 Defects Per Million Opportunities (DPMO). -Increase quality -Improve processes -Improve efficiency Sigma A statistical term to designate the standard deviation (or spread) of the mean of a process. -A metric indicating...

purpose of lean create value for customer by minimizing waste purpose of six-sigma reducing defects by conducting root cause analysis product of lean faster, more efficient and economical, satisfactory quality six-sigma's room for defect (DPMO) 3.4 defects per million opportunities (DPMO) origin of lean six-sigma lean came from ford but perfected by Toyota. six-sigma came from Motorola phases included in yellow belt exam define, measure, control 4...