2customer defined quality - Study guides, Class notes & Summaries

C215-WGU Verified Exam Questions & Answers (A Rated) 2024 Latest 1.TQM: Total Quality Management: is an integrated organizational effort designed to improve quality at every level. 2. Customer Defined Quality: TQM is about meeting quality expectations as de- fined by the customer. 3. Conformance to specification: measures how well the product or service meets the targets and tolerances determined by its designers. 4. Example of Conformance to specification: The wait for hotel room service ma...