Bus209 - Study guides, Class notes & Summaries

EGCC - BUS209 - Customer Service - Module Quiz - Customer Service in Organizations

A customer service worker is expected to be fully trained before assuming their duties at a new place of employment. - ️️false All of the following are part of the customer service skillset for a customer service worker except . - ️️analyzing problems and researching answers Some customer service workers are assigned to communicate with customers using several modes. - ️️true Effective communication, good interpersonal abilities, and________________ are basic qualifications to...

Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator?  the customer experience Question 2 _____ interferes with the receiver getting the message from the sender.  Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable.  True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...

Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator?  the customer experience Question 2 _____ interferes with the receiver getting the message from the sender.  Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable.  True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

This document demonstrates the sentence rules and corrections made during class.

This document is an example/practice email for softening the bad news in business writing BUS 209.