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BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study (Managerial Report)

This is a case study that is based on a company called Office Equipment, INC. I will describe a little background of this case study as I will answer several questions and provide a background of the company. The Office Equipment INC currently leases automatic mailing machines to their customers. With these machines the company provides a service contract that indicates that a service tech will arrive at the customer’s site within three hours for the time thatOEI receives the help desk ticket....

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study

Introduction OEI leases automatic mailing machines to business customers in Fort Wayne, Indiana, and provides timely maintenance and repair service. OEI aims to expand its business to 20 and then 30 customers in the next 1 and 2 years, respectively. OEI is interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost. To make a final decision on the number of technicians to be used when OEI reaches 20 and then 30 customers, a waiting line model is used to ana...

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study (Managerial Report).docx

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study (Managerial Report

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study

BUS 660 Topic 7 Assignment; Benchmark - Data Analysis Case Study (Managerial Report)