C720 wgu stuvia - Study guides, Class notes & Summaries

Inputs - ANSWERSPeople, capital, material, money Outputs - ANSWERSServices and goods Sustainability - ANSWERSDefined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL - ANSWERSAcronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to con...

Conformance - ANSWERS1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics Durability - ANSWERS2. Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Durability Juran Inst...

Operations - ANSWERSThe process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager - ANSWERSThey allocate resources. Capital - ANSWERSFacilities and equipment Competitive Advantage - ANSWERSDeveloping capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability - ANSWERSThe process of separating production from consumpti...

Why would the company use this check sheet? - ANSWERSTo develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - ANSWERSDurability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - ANSWERSRun charts and Control charts T...

Why would the company use this check sheet? - ANSWERSTo develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - ANSWERSDurability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - ANSWERSRun charts and Control charts T...

Operations - ANSWERSThe process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager - ANSWERSThey allocate resources. Capital - ANSWERSFacilities and equipment Competitive Advantage - ANSWERSDeveloping capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability - ANSWERSThe process of separating production from consumpti...

Operations - ANSWERSThe process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager - ANSWERSThey allocate resources. Capital - ANSWERSFacilities and equipment Competitive Advantage - ANSWERSDeveloping capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability - ANSWERSThe process of separating production from consumpti...

Inputs - ANSWERSPeople, capital, material, money Outputs - ANSWERSServices and goods Sustainability - ANSWERSDefined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL - ANSWERSAcronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to con...

Operations Management - ANSWERSThe multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer Biggest difference between Service Providers and Goods Producers - ANSWERSA good is tangible and a service is not Resources - ANSWERSPeople, Capital, and Materials Product Design - ANSWERSThe determination of the characteristics, features, an...

Inseparability - ANSWERSThe process of separating production from consumption; cannot be done for services because they are produced and consumed simultaneously. Technology - ANSWERSThe application of knowledge, tools, processes, and procedures to solve problems. Product and Process design - ANSWERSare crucial and relate to the design both of goods and services Product Design - ANSWERSConsideration of the characteristics, features, and performance of the product; how the product functio...