Cis csm exam 2024 - Study guides, Class notes & Summaries

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ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

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ServiceNow CSM CIS Exam Practice Questions and Answers Which of the following are channels? o A. Contacts o B. Web o C. Chat o D. Article - ANSWER-Answer: B, C - Web & Chat What is required to enable the Follow the sun field on the Customer Service Case form? o A. Nothing, it is a standard field o B. The value property on the form must be set to true o C. The plugin '_time_recording' needs to be activated o D. The value property on the form must be set to true and the field adde...