Cpss optho - Study guides, Class notes & Summaries

CPSS Optho Exam Questions & Answers 2024/2025 Which of the following telephone techniques will help create a positive image for the practice? - ANSWERS- Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? - ANSWERS-Placing mirror on...

HIPPA Privacy Standards must be applied when determining the information that can be shared in a phone call with the realtive of a patient - TRUE An ambulatory surgery center is an outpatient facility that provides the ability to perform all types of eye center surgery, regardless of the nature of the procedure. - False A lensometer is used to: - Measure the patient's current spectacle prescription A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent...

CPSS Optho Exam questions with verified answers

CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

Which of the following telephone techniques will help create a positive image for the practice? CORRECT ANSWER - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? CORRECT ANSWER -Placing mirror on desk -Use positive language -Replac...

Which of the following telephone techniques will help create a positive image for the practice? correct answers- Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? correct answers-Placing mirror on desk -Use positive language -Replac...

CPSS Optho Exam 89 Questions with Verified Answers Which of the following telephone techniques will help create a positive image for the practice? - CORRECT ANSWER - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? - CORRECT ANSWER...

CPSS Optho Exam Questions with 100% Correct Answers A lensometer is used to: - Measure the patient's current spectacle prescription A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or unenthusiastic - True A numerical value associated with the smallest objects a patient can see on a specific chart at a specific distance is called: - Visual Acuity A patient calling to schedule an appointment with sypmtooms of sudden vision loss can be s...

Which of the following telephone techniques will help create a positive image for the practice? - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? -Placing mirror on desk -Use positive language -Replace negative thoughts with positive ones...

CPSS Optho Exam With 100% Correct Answers 2023