Hca101 final short answer - Study guides, Class notes & Summaries
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HCA101 Final short answer
- Exam (elaborations) • 1 pages • 2024
- Available in package deal
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HCA101 Final short answer 
(/3) List three guidelines used when communicating with angry clients - answerrecognize 
they are feeling frustrated or frightened, listen, keep them informed, use silence 
(/3) List three characteristics of an assertive individual - answerstands up for self, respects 
others, looks for solutions to problems, 
(/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start 
with small steps, observe and listen, use positive statements,...
-
HCA101 Final short answer
- Exam (elaborations) • 1 pages • 2024
- Available in package deal
-
- $9.99
- + learn more
HCA101 Final short answer 
(/3) List three guidelines used when communicating with angry clients - answerrecognize 
they are feeling frustrated or frightened, listen, keep them informed, use silence 
(/3) List three characteristics of an assertive individual - answerstands up for self, respects 
others, looks for solutions to problems, 
(/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start 
with small steps, observe and listen, use positive statements,
-
HCA101 Final short answer
- Exam (elaborations) • 1 pages • 2024
- Available in package deal
-
- $7.99
- + learn more
HCA101 Final short answer 
(/3) List three guidelines used when communicating with angry clients - answerrecognize 
they are feeling frustrated or frightened, listen, keep them informed, use silence 
(/3) List three characteristics of an assertive individual - answerstands up for self, respects 
others, looks for solutions to problems, 
(/4) Identify four guidelines for teaching tasks to clients - answerput the client at ease, start 
with small steps, observe and listen, use positive statements,...
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