Hdi practice test cards - Study guides, Class notes & Summaries

HDI PRACTICE TEST CARDS|119 QUESTIONS AND ANSWERS

HDI PRACTICE TEST CARDS QUESTIONS AND ANSWERS | LATEST UPDATE | 2024/2025 | ALREADY PASSED What is the primary responsibility of a service desk? The primary responsibility is to provide technical support and assistance to users, ensuring quick resolution of incidents and service requests. Why is customer satisfaction crucial for a service desk team? Customer satisfaction is important because it reflects the quality of service provided and helps in building trust with users. ...

HDI PRACTICE TEST CARDS QUESTIONS WITH COMPLETE SOLUTIONS.

HDI PRACTICE TEST CARDS EXAM

Why is it important to recognize a customers psychological needs when resolving incidents? - Unresolved psychological issues can have a negative affect on the resolution. A talkative customer can result in extended call times. What is a best practice for disengaging from a customer? - Recap the customers actions Which situation is most appropriate for escalation? - You have exhausted all available resources What is the best way to handle requests that are not supported? - Advise the custome...

HDI PRACTICE TEST CARDS

HDI PRACTICE TEST CARDS EXAM

HDI PRACTICE TEST CARDS

HDI PRACTICE TEST CARDS

HDI PRACTICE TEST CARDS