Itil 4 foundation level Study guides, Class notes & Summaries
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ITIL 4 Foundation level / ITIL 4 Foundation level A+ Exam Preps/ Study guide_ Updated 2022-2023.
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ITIL 4 Foundations Exam Solution Guide (2022 updated)
ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
ITIL 4 Foundation Certification Exam Answered/Rationale.
ITIL 4 Foundation Complete Exam Review Guide.
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only ...
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ITIL® 4 Foundation questions with correct answers
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Introduction questions - Answer Introduction answers 
 
Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" 
- Bloom's level 2 (~22.5% of questions) involves "to understand" 
 
Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) 
- ITIL Leader (digital & IT strategy) 
 
Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with inci...
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Business of IT - Applications - C846 (ITIL Foundation) 2023 /2024
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Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents 
 
What involves monitoring patterns of business activity? - correct answer Capacity management 
 
Who "owns" ITIL? - correct answer The U.K. government 
 
What are three of the best practices in service management? - correct answer 1....
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ITIL 4 FOUNDATION: INTRODUCTION EXAM 2024 WITH 100% CORRECT ANSWERS
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Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve 
 
Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices 
 
Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library 
 
Which of these are valid levels of the ITIL 4 certificat...
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ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024
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ITIL 4 Foundation Practice Exam with Rationale Question and answers correctly solved 2023/2024Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident managem...
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024
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ITIL FOUNDATION 4 - PRACTICE EXAM 2024 
 
 
What is the effect of increased automation on the 'service desk' practice? - correct answer Greater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - correct answer Utility 
 
Which is the purpose of the 'monitoring and event management' practice? - correct answer To systematically observe services and service components, and record and report selected changes o...
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ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025
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ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 
 
 
What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - ANSWERSUtility 
 
Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...
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ITIL 4 Foundation Exam Review Questions & Answers 2024/2025
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ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 
 
 
Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management 
 
To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule 
 
How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area 
 
Which is a potential benefit of using an IT service managemen...
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