Mera test 76 100 - Study guides, Class notes & Summaries

What questions do you have to get feedback to see if the computer software met the expectations of the customer? - ANSWER-How has the software worked for what you are using it for? A computer store has a sign posted on the door that says, "No food or drink to be brought into the store" A sales associated is ringing up a customer and see that another customer has a small child who is eating an ice cream cone. The child is standing in front of your newest laptops. Which of these should be the...

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and: - Answer- Service with a smile A person approaches you and tells you of many complains. You should first: - Answer- Check into the legitimacy of the complaints. A customer approaches the service desk with a toy doll. She says that she bought the doll from her niece's birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST? - ...